Job Description

Join Our Team as a Registration Assistant!

Are you passionate about helping students succeed? Do you thrive in a dynamic, fast-paced environment? If so, we have the perfect opportunity for you!

Why Join Us?

- Impactful Work: Make a difference in students' lives every day.

- Collaborative Environment: Work with a dedicated team of professionals.

- Growth Opportunities: Develop your skills and advance your career.

If you are organized, detail-oriented, and committed to student success, we want to hear from you!

QUALIFICATIONS, KNOWLEDGE AND SKILL REQUIREMENTS:

The qualifications and skill requirements for this position include:

• Minimum of an Associate Degree required;
• Minimum of two years of experience providing quality customer service;
• Experience working with students or in an educational environment;
• Proven experience with Microsoft Office and Windows applications to include Microsoft Access and Microsoft Excel as well as word processing experience;
• Consistently demonstrate a positive, student-centered attitude
• Must demonstrate excellent verbal and written communications skills;
• Basic cashiering and bookkeeping skills;
• Experience working with a diverse population, including students, faculty, staff, and the public;
• Ability to be well organized and self-motivated;

• Ability to maintain strict accuracy and be detail oriented;
• Identify needs of students in relationship to the student services desk, enrollment center, and welcome desk and follow up on needs without explicit direction;
• Ability to remain calm and professional at all times, diffusing situations as necessary;
• Ability to work independently as well as with others to solve problems efficiently.

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:

The essential job functions and responsibilities for this position include, but are not limited to: 

• Greeting all students and visitors to the A building lobby, providing a welcoming and informed presence at the student services’ welcome desk and enrollment center, and presenting a positive first impression;
• Serving as the first point of contact for college inquiries and enrollment management in person and via phone and directing those inquiries appropriately;
• Maintaining knowledge of all services provided by the Enrollment and Student Services Division to facilitate a point of entry to the student;
• Answering questions relating to admissions, registration, course offerings, and degree programs;
• Helping every student who applies to IRSC to complete all admissions requirements;
• Assisting students with financial aid questions;
• Cashiering;
• Teaching students how to access online resources;
• Assisting students with residency documentation and processing required registration paperwork;
• Demonstrating the ability to communicate effectively and professionally with a diverse student population, within FERPA guidelines;
• Consistently demonstrating sound professional judgment relative to individual students;
• Preparing students to meet with their assigned advisor.
• Assisting the campus in cooperative projects to recruit, retain, and enhance the success of students.

SPECIFIC DUTIES AND RESPONSIBILITIES:

The specific duties and responsibilities for this position include, but are not limited to: 

• Assisting students with application and residency forms and documentation.
• Processing student payments.
• Describing classes and programs to students.
• Answering incoming telephone calls and walk-in inquiries.
• Assisting students with questions about course schedule and availability.
• Managing and coordinating paperwork flow to other offices at IRSC.
• Assisting with enrollment management services and activities, both on and off campus, to promote IRSC programs.
• Take responsibility for tasks, special projects, and assignments as directed.
• Performing duties and responsibilities as assigned by the Provost or Program Director.
• The normal working hours for this position are: 8:00 am to 12:00 pm Monday through Friday. Summer hours are: 7:00 am to 12:00 pm with the required flexibility to cover other shifts as needed. 
• Some Fridays and evening hours may be required during peak registration periods.

PHYSICAL REQUIREMENTS:

This position requires an ability to sit, stand, walk, bend, lift, reach up, stoop, and carry items occasionally in excess of twenty-five (25) pounds.  It also requires manual dexterity to operate standard office machines, such as,