Sr. Product Manager, U-SelfServe

Uniphore is one of the largest B2B AI-native companies—decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments.  
  
Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data.  
  
As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees.   

Job Description:
 

Sr. Product Manager, U-Selfserve 

Uniphore is an Enterprise-class, AI-native company with a purpose to transform everything that impacts modern organizations, and to propel the planet’s most engaging customer and employee experiences 

As Sr. Product Manager for U-Selfserve you will be responsible for driving product initiatives and roadmap for enterprise grade agentic conversational self-service product to help customers unlock value through Gen AI powered automation. You will be part of a global Product Management team and report to the Director of Product Management, Real-Time Solutions. 

Position location: Palo Alto, CA, USA 

Responsibilities 

• Be a thought leader internally on Agentic GenAI conversational AI platforms and tools. Continuously research and keep yourself and your stakeholders up to date on new technological trends in this space.  

• Build demo and POCs on agentic conversational AI platforms to demonstrate key capability and differentiation.  

• Be a hands-on UAT tester to be a proxy for users who use our platform to build conversational AI agent workflows. Oversee product literature and demos. 

• Define requirements in the form of PRDs, User stories and Product acceptance criteria documents to be used during PDLC. 

• Run and drive scrum meetings, weekly and daily standups as appropriate to ensure on time and high-quality delivery of features and product capabilities.  

• Contribute to the vision and strategy of the U-Selfserve product and help define short and long-term roadmap. 

• Drive product innovation and differentiation by collaborating effectively with the technology teams. 

• Maintain prioritized backlog for your area with strong justification aligned to the overall product strategy and organizational goals.  

• Constantly analyze the competitive landscape, run a gap & SWOT analysis, and define the differentiated story