Senior Director of Service Delivery Management - SaaS

<p><b>Senior Director of Service Delivery Management – SaaS FinTech </b></p><p><b>WHAT MAKES US, US </b></p><p>Join some of the most innovative thinkers in FinTech as we lead the evolution of financial technology. If you are an innovative, curious, collaborative person who embraces challenges and wants to grow, learn and pursue outcomes with our prestigious financial clients, say Hello to SimCorp!</p><p>At its foundation, SimCorp is guided by our values — caring, customer success-driven, collaborative, curious, and courageous. Our people-centered organization focuses on skills development, relationship building, and client success. We take pride in cultivating an environment where all team members can grow, feel heard, valued, and empowered.</p><p>If you like<b> what we’re saying, keep reading! </b></p><p><b>WHY THIS ROLE IS IMPORTANT TO US </b></p><p>We’re seeking a Senior Director to lead and evolve the Service Delivery Management function for our SaaS clients across the EMEA region. As a key member of the Client Operations Leadership Team, you will shape and execute the strategic direction of service delivery, ensuring operational excellence, client satisfaction, and alignment with SimCorp’s global goals.</p><p><b>WHAT YOU WILL BE RESPONSIBLE FOR </b></p><p>Strategic Leadership:</p><p>Define and execute the Service Delivery Management strategy to align with global business objectives. Set the vision for the team, ensuring high engagement and operational efficiency while providing value for clients. Collaborate with Senior Leadership to define and refine delivery models and contribute to broader Client Operations strategy. Design and optimize workflows, processes, and governance models to ensure seamless execution and achievement of goals.</p><p>People Leadership Excellence:</p><p>Lead diverse, capable teams across multiple regions, creating a culture of collaboration, clear communication, and continuous improvement to drive high-quality service delivery outcomes. Champion the development of team members by providing ongoing learning opportunities, promoting skill-building, and enabling career progression through mentorship and personalized development plans. Leverage modern technologies, including automation and artificial intelligence, to expand the team’s capabilities, streamline workflows, and enhance both individual and organizational performance.</p><p>Operational Excellence:</p><p>Translate strategic goals into measurable operational targets for Service Delivery Management teams. Oversee the end-to-end service delivery function, ensuring alignment with business objectives and client outcomes. Identify areas for process optimization and continuous improvement to enhance efficiency and performance. Develop and monitor KPIs and performance metrics to track service delivery and drive insights for continuous improvement.</p><p>Innovation and Continuous Improvement:</p><p>Implement innovative delivery practices and leverage technology to streamline operations, reduce manual processes, and improve time-to-value. Drive a culture of learning, versatility, and collaboration within the Service Delivery Management team to support high client satisfaction and operational effectiveness.</p><p>Cost and Revenue Management:</p><p>Oversee the financial performance of the service delivery function, ensuring alignment with budgetary targets and corporate objectives. Forecast and track client revenue, ensuring targets are met or exceeded. Identify opportunities for revenue growth through service adoption, usage, or new offerings. Manage costs effectively, ensuring that the Service Delivery function operates within budget while delivering value to clients and the business.</p><p>Stakeholder and Relationship Management:</p><p>Act as the main point of contact for all service delivery matters, managing expectations and ensuring alignment with client needs. Build and maintain strong relationships with key internal stakeholders, including Product Development, Consulting, and Commercial teams, to ensure effective service delivery. Work closely with the Commercial teams to align on client success planning and identify opportunities for business development.</p><p><b>WHAT WE VALUE</b></p><p>Experience: 10+ years of managing executive level client relationships and leading enterprise-level service delivery teams. Leadership: Demonstrated capability in leading skilled teams across complex regions and cultures, focusing on delivering innovative service models. Expertise: Deep understanding of service delivery processes, including SLAs, KPIs, and contract management, with a focus on optimizing outcomes for clients. Cost &amp; Revenue Management: Proficient in financial management, with experience managing budgets, forecasting, tracking revenue, and identifying cost-saving opportunities. Collaboration: Extensive experience working globally with cross-functional teams, particularly with Product Development, Global Support, and Commer