Senior Principal Customer Success Manager

Who we are 

For over 50 years, we have worked closely with investment and asset managers to become the world’s leading provider of integrated investment management solutions. We are 3000+ colleagues with a broad range of nationalities, educations, professional experiences, ages, and backgrounds in general. SimCorp is an equal opportunity employer. 

We are committed to building a culture where diverse perspectives and expertise are integrated in our everyday work. We believe in the continual growth and development of our employees, so that we can provide best-in-class solutions to our clients. While striving to deliver client value, we believe it is vital to consider our people and our planet in every business decision we make. Acting responsibly is not optional. It is essential. 

Why this role is important to us 

SimCorp US is looking for an experienced Principal/Senior Principal Customer Success Manager to join its growing Customer Success Team in San Francisco, CA. 

Principal/Senior Principal Customer Success Managers are responsible for proactively retaining and developing product adoption with existing customers. 

In addition to driving a strategic dialogue with customer executives based on industry and customer insights, this role coordinates and orchestrates the strategic collaboration between clients and SimCorp executives by proactively developing relationships with C-level customer stakeholders. 

What you will be responsible for  

• Renewal: Advise customers on the flexibility, capabilities, and applicability of their solution for maximizing customer outcome 

• Executive engagement: Establish and maintain C-level long-term trusted relationships and engage these in discussing industry trends, problem solving and overall business opportunities 

• Knowledge sharing: Leverage industry and peer insight to expand the relevant scope and value creation potential for customers assessing short- and long-term needs 

• Management: Oversee a set of named accounts and orchestrate Customer Success Teams according to customer strategies to secure optimal value for the Customer and for SimCorp. Owns the account plan. Executive representative in Governance escalation structure 

What we value 

• Proven experience within the Asset Management industry or within FinTech supporting Asset Managers 

• Demonstrated empathy for customers AND passion for revenue and growth 

• Relevant Bachelor's degree; preference for business/finance, statistics, computer science or related degrees 

• Knowledge of Front-to-Back Office processes within Investment space 

• Knowledge and experience with SimCorp Dimension product is a plus 

• Collaborate within a larger team structure (sales, solutions engineers, product, research, legal, etc) 

• Ability to manage influence through persuasion, negotiation, and consensus building 

• Ideally combined background of post-sale and sales experience 

• Understanding of value drivers in recurring revenue business model 

• Flexibility to travel within the U.S. (as needed, up to 50%)