Supervisor Station Operations

Company

Alaska Airlines

The Team

Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer-facing or behind the scenes, we want to hear from you if you can be welcoming to people from all walks of life, think on your feet, and manage a flexible schedule. In return, you’ll receive a competitive total rewards package, professional development opportunities, and other benefits that are all designed to take you places.

Role Summary

The Supervisor Station Operations oversees the execution of timeline and regulatory compliance at departure gates for Alaska Airlines (AS) and Hawaiian Airlines (HA). As a people leader, the Supervisor Station Operations leads and establishes priorities for Customer Service Agents (CSAs) and Ramp Service Agents (RSAs) or Vendor employees based in station, if applicable. This role assists with customer relations to ensure passenger service standards are maintained or exceeded.

Key Duties

• Supervise the execution of the timeline and regulatory compliance at departure gates.
  • Investigate and report delays and irregular flight activity and propose solutions for how to avoid such delays in the future.
  • Ensure tools and equipment are available and working for employees to perform job functions effectively and remove other obstacles facing work groups (i.e., follow-up with ICS, facilities and airport as needed).
  • Monitor compliance with Federal Aviation Administration (FAA) and company regulations and periodically review applicable documents.
  • Supervise ticketing, enplaning/deplaning activities, customer relations, passenger security, internal security, load planning, weight/balance, baggage handling procedures, servicing, and implement plans and schedules to ensure the availability of equipment.
  • Supervise customer relations (e.g., passenger complaints, lost and found, special passenger arrangements) and ensure passenger service standards are maintained or exceeded.
• Supervise all CSAs (e.g., counter, baggage, gates, departure coordinators, vendor oversight) and RSAs or vendor partnership, if applicable, in scheduling, training, attendance, discipline, contract administration, and performance.
• Develop CSAs and RSAs, if applicable, through effective performance management and ongoing feedback focusing on delegation, coaching, growing and developing the team for capacity and growth, managing performance of individuals in executing tasks, and time management.
• Influence culture of the station through action, presence, and reinforcement of behaviors.
• Represent AS Airport Operations & Customer Service (AOCS) at various meetings with the Port and other airlines.

Job-Specific Experience, Education & Skills

Required

• 3 years of experience in operations, customer service, or related area.
• Bachelor’s degree, or an additional 2 years of relevant training/experience in lieu of this degree.
• Ability to lead, motivate, and successfully communicate with a diverse workgroup and with other internal departments and teams.
• Proven ability to effectively and tactfully communicate with others.
• Ability and willingness to work a flexible schedule (e.g., weekends, holidays, and non-standard shifts).
• Depending upon your work location, you may be required to obtain USPS Mail Handling Certification.
• High school diploma or equivalent.
• Minimum age of 18.
• Must be authorized to work in the U.S.

Preferred

• Airline operations experience.
• Training experience.
• Experience coaching and counseling employees on performance related issues.
• Experience as a supervisor, acting supervisor or lead.
• Experience scheduling shift work and administering budget controls.

Airport SIDA Badge Requirements

Important notification for employees working at an airport or maintenance hangar: Employees will be required to obtain a SIDA badge provided by the airport authority and maintain good standing in order to keep their SIDA badge. Review the SIDA Badge Requirements document for a comprehensive overview. If an employee does not qualify for a SIDA badge or has their SIDA badge pulled from them, the employee will be terminated. 

 

Job-Specific Leadership Expectations

Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable.

Starting Rate

Salary Range

$90,700- $115,200 / year

Bonus

Salary Details

Pay will be based on multiple factors, including and not limited to location, relevant experience/level and skillset while balancing internal equity relative to other Alas