Associate, Clinical Operations (Licensing & Capacity)

<div class="content-intro"><div><strong><em>Are you looking for a role in a company that's solving one of the greatest challenges of our lifetime? </em></strong>Ophelia helps people end their opioid use and restore their quality of life with respect for their time and dignity. Our mission is to make evidence-based treatments for opioid use disorder (OUD) accessible to everyone... and we're looking to bring more people onto our team to help us achieve it.</div> <div> </div> <div><a class="postings-link" href="https://ophelia.com/">Ophelia</a> is a venture-backed, healthcare startup that helps individuals with OUD by providing FDA-approved medication and clinical care through a telehealth platform. Our approach is discreet, convenient, and affordable. We've been successfully operating in 14 states for almost six years and we're excited to continue our growth. We are a team of physicians, scientists, entrepreneurs, researchers and White House advisors, backed by leading technology and healthcare investors working to re-imagine and re-build OUD treatment in America.</div></div><h3><strong>The Role</strong></h3> <p>We're building a telehealth practice that operates across dozens of states — and this role keeps that engine running smoothly. You'll work across three interconnected areas: making sure clinicians are licensed where they need to be, keeping our clinical systems running, and helping us stay ahead of patient demand.</p> <p>It's a bit like playing Tetris with licenses, schedules, and systems — and genuinely enjoying it. On any given day you might be updating a <strong>cross-state licensing</strong> matrix, troubleshooting an<strong> e-prescribing issue</strong>, or flagging a <strong>capacity gap</strong> before it becomes a problem. If you like variety, improving processes, care about the details, and efficiently document how things work — you'll fit right in!</p> <h3><strong>Key Responsibilities</strong></h3> <h4><strong>1. State Expansion & Regulatory Continuity</strong></h4> <ul> <li><strong>Knowledge Mastery</strong>: Partner with Clinical Leadership and Licensing/Credentialing team to absorb, document, and execute against state-by-state licensing, DEA, and collaborative agreement rules. </li> <li><strong>Cross-Licensing Matrix:</strong> Maintain our state-by-state licensing strategy so clinicians hold the licenses they need to see patients across our full footprint — and flag gaps before they become blockers.</li> <li><strong>Collaborating Physician (CP) Matching:</strong> Source and match CPs for NPs/PAs, keeping supervisory ratios and state-specific structur