Customer Service Agent for the German Market - Part Time 30h/week (mostly WFH)

Through research, development, and partnership, our client produces hygiene and healthcare products that people love worldwide and have trusted for generations. As well as this, they are well-known for their commitment to making a meaningful impact on society and the environment through their sustainability efforts.

We Care: Passionate about Customer Support, with a drive to achieve and exceed targets to achieve a high-quality level of consumer service. 

We´re Curious: Proactive approach to problem-solving and a “can do” attitude. 

We Achieve Together: Strong teamwork ethic, contributing to personal and team targets/SLA while working on personnel targets.

What you’ll be doing?

• Working collaboratively with consumers to answer product information requests and resolve queries in a skillful and professional way
• Delivering exceptional, client-centered resolutions in a timely manner
• Offering an omnichannel service to our consumers via telephone, email, chat and social media
• Developing a sound understanding of the products and services offered by our client
• Embracing our company values and acting as a brand ambassador.

Requirements

What are we looking for?

• Fluent level of German with exceptional grammar and spelling skills
• High level of English (Both written and spoken)
• A genuine passion for delivering outstanding customer service
• Ability to deal with sensitive calls with empathy
• Strong administrative skills with a keen eye for detail
• Professional outlook and proactive approach to problem-solving

Benefits

What do we offer?

• Contract: Permanent (1-month probation period)
• Part-Time: (30 hours/week)
• Working days/hours: Monday to Friday - between 10:00 am to 6:00 pm
• Salary: €13.846 gross per year
• Holidays: 24 days holiday per year
• Paid bank holidays + 1 extra day in lieu
• Hybrid: Working from the office 3 days per month / or for client visits / Training / the rest working from home
• Employee Assistance Program - Free, confidential and impartial guidance and support
• Employee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organisation
• Training: 2 weeks / Monday to Thursday from 9am to 6pm and Fridays from 9am to 5pm / from the office
• Start date: January 2st

Who we are

CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.

CPM International believes in creating an open workplace, celebrating diversity in all forms, including gender, race, religion, disabilities, and sexual orientation. We are committed to providing equal opportunities and ensuring everyone feels included from the very start of their journey within CPM.

#wecare #wearecurious #weachievetogether