Customer Project Manager

The Customer Project Manager leads the end‑to‑end delivery of services projects, ensuring they are executed within scope, budget, timeline, and quality expectations. This role drives project success from initial planning through execution and handover to operations. By applying Nokia’s Project Management methodology, the Customer Project Manager ensures proactive risk management, strong stakeholder communication, and consistent project performance. A key focus of the role is maintaining high customer satisfaction while identifying opportunities for upselling, change requests, and incremental business growth.

 

• Lead day‑to‑day project execution, ensuring alignment with scope, cost, schedule, and quality targets.
• Build and maintain strong customer and stakeholder relationships to ensure clear communication and expectation management.
• Monitor project KPIs, financial performance, forecasts, and progress to ensure delivery against baselines.
• Proactively identify risks, opportunities, upsell potential, and manage change requests throughout the project lifecycle.
• Coordinate internal and external project teams, ensuring efficient resource allocation and operational excellence.
• Apply Nokia’s PM methodology, processes, tools, and practices consistently across all project phases.

Must Have

• Bachelor’s degree or equivalent professional experience.
• 5–8 years of recent experience managing large telecom projects/programs (4G/5G, core network, cloud, systems integration).
• Strong ownership mindset with ability to work independently and navigate complex processes.
• Experience working with external customers, partners, and remote, cross‑cultural teams.
• Excellent communication skills with ability to interact effectively with senior management.
• Strong financial acumen, including budget management and project forecasting.
• Ability to anticipate risks, make informed decisions, prioritize work, and manage multiple tasks effectively.
• Fluent English and EU citizenship; ability to travel in Europe (approx. 20%); based in the designated service area.

Nice to Have

• PMP or other project management certifications (highly preferred).
• Norwegian language skills.

Advancing connectivity to secure a brighter world.

Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world. 

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Our recruitment process

We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.

If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.

The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia.