Customer Experience Office Manager

Responsive recruiter Benefits:

• Bonus based on performance
• Competitive salary
• Paid time off
• Training & development

Customer Experience Office Manager – Flooring & Home Improvement
Location: 8805 East Ave. Mentor, OH 44060
Employment Type: Full-Time with PTO
Salary Range: $40,000-$55,000 + bonus opportunities
Heath Benefits: Stipend offered, if needed

Ready to Build Something Awesome?

This isn’t just another desk job — it’s a front-row seat to helping grow the Floor Coverings International brand from the ground up in our hometown market.

We’re a family-owned, fast-growing flooring and home improvement company looking for a savvy, high-energy Office and Marketing Manager to join us on the journey. You’ll wear multiple hats — from local marketing and event planning to running our daily operations — and your ideas will shape how we grow.

If you’re an organized go-getter who’s equal parts creative and customer-focused, this could be your dream job.

What We’re Looking For

• 2+ years in office admin, customer service (flooring or home services is a big plus).
• Comfortable being independent — you take initiative, stay on top of tasks, and keep things moving.
• A natural storyteller with a love for social media. Bonus: you dabble in content creation or editing.
• Tech-literate and willing to learn — especially with platforms like Salesforce, Quickbooks, Excel, Social Media, phone and payments systems.
• Organized, resourceful, and able to manage multiple balls in the air (without dropping any).
• A people-person — because creating great customer experiences is just who you are.
• Open to attending occasional weekend or after-hours events.
• Forklift experience would be nice, but not necessary.

What You’ll Do — A Little Bit of Everything, and That’s the Fun Part

Operations & Office Management

• Be the welcoming face and voice of our studio — answer calls, greet visitors, manage deliveries.
• Stay on top of the phone system so every call finds the right person.
• Turn website and phone leads into scheduled appointments.
• Order flooring & materials, manage logistics, and enter invoices into QuickBooks.
• Help set up vendor/installer accounts, and support project scheduling.
• Keep us organized in Salesforce and QuickBooks — from lead to close.
• Ensure every customer experience ends on a high note — follow-ups, thank-you notes, and yes… review requests. 

Marketing & Community Engagement

• Post fresh, engaging content on social (FB, Insta, LinkedIn, etc) that tells our story and highlights our work.
• Plan and host local events — home shows, farmers markets, vendor events
• Coordinate with digital marketing partners to ensure we’re hitting the mark online and maximizing our return on ad spend — SEO, ads, web presence.
• Set up meet and greets for the Business Manager to build real relationships with realtors, property managers, contractors, and community organizations.

Why You’ll Love Working With Us

• This is your chance to grow with a growing company — and help shape what it becomes.
• We’re family-owned and people-first — we care about craftsmanship, community, and culture.
• Your voice will be heard — we welcome ideas, not just task-doers.
• No two days are the same — and we mean that in the best way.
• Competitive pay, performance bonuses, and lots of room to grow your role over time.

Meet Joe and Shelly- owners of Floor Coverings International

Joe and Shelly are a husband-and-wife duo who have been building their business together since 2017. What started as a shared dream has grown into a thriving company with a reputation for excellence—and they are excited to welcome someone new who can be the heartbeat of their team.

Family, loyalty, and honesty are the foundation of everything they do. With a 4.9/5.0 star rating and over 275 (and growing) reviews, Joe and Shelly are proud of the trust they’ve earned from their customers and community.

Their success is driven by a set of core values they live out every day:

• Do the right thing
• Don’t be afraid to fail
• A little bit of venom won’t kill you
• Be accountable
• Play to win
• Celebrate

Together, Joe and Shelly are not just building a