Claims Team Manager, General Liability (National Accounts)

Join Our Team as a Team Manager – General Liability at Zurich North America!

 

Are you ready to lead a dynamic team and make an impact in the world of commercial general liability claims? Zurich North America is seeking a Team Manager – General Liability to join our talented Claims team. This is an exciting opportunity to work in one of the following locations: Addison, TX; Schaumburg, IL; Atlanta, GA; Gold River, CA; Maitland, FL; Omaha, NE; Overland Park, KS; or Parsippany, NJ.

 

In this role, you’ll take the lead in guiding a team of technical Claims Professionals, driving superior results, and fostering a culture of excellence. Your leadership will be key to ensuring operational efficiency, exceptional customer satisfaction, and the professional growth of your team members.

 

Your Key Responsibilities:

 

• Deliver Results: Oversee the management of commercial general liability claims of moderate complexity by providing technical guidance, direction, and performance tracking.
• Elevate Customer Satisfaction: Build strong relationships with internal and external stakeholders, resolve quality concerns, and ensure high levels of service.
• Drive Best Practices: Analyze claims trends, recommend process improvements, and uphold compliance with legal and regulatory standards.
• Lead with Purpose: Manage a high-performing team by recruiting, developing, and retaining top talent, fostering a collaborative and supportive workplace culture.
• Optimize Operations: Monitor team resources, allocations, and expenditures to manage costs effectively.
• Inspire Growth: Provide coaching, feedback, and development opportunities to help your team reach their full potential.
• Collaborate for Success: Partner with other business units to provide claims insights, assist with product development, and engage in customer and broker meetings.

 

Basic Qualifications:

 

• Juris Doctor with 5+ years of claims experience
  OR
• Bachelor’s Degree with 6+ years of claims experience
  OR
• High School Diploma or Equivalent with 8+ years of claims experience
  AND
• Strong customer service skills.
• Proficiency in Microsoft Office.
• Experience collaborating across teams.
• Knowledge of insurance legal statutes, claims handling, and regulatory environments.
• Ability to travel up to 20%.

 

Preferred Qualifications:

 

• Experience managing commercial general liability claims.
• Leadership experience in claims or operations.
• Strong negotiation and analytical skills.

 

 

At Zurich, compensation for roles is influenced by a variety of factors, including but not limited to the specific office location, role, skill set, and level of experience. In compliance with local laws, Zurich commits to providing a fair and reasonable compensation range for each role. For more information about our Total Rewards, please click here. Additional rewards may encompass short-term incentive bonuses and merit increases. We encourage candidates with salary expectations beyond the provided range to apply as they will be considered based on their experience, skills, and education. 

The compensation indicated represents a nationwide market range and has not been adjusted for geographic differentials pertaining to the location where the position may be filled. The proposed salary range for this position is $98,300.00 - $161,000.00, with short-term incentive bonus eligibility set at 15%. 

 

As an insurance company, Zurich is subject to 18 U.S. Code § 1033.

 

A future with Zurich. What can go right when you apply at Zurich?

 

Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 150 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We serve more than 25 industries,