Mortgage Fulfillment Leader

Job Title: Mortgage Fulfillment Leader
Location: Remote or Relocation Optional
Employment Type: Full-Time | Executive Leadership

Company Overview
We are a 20-year-old, employee-owned national mortgage company approved to originate and service all agency loan products. Our organization is growing quickly and built on a strong, family-oriented culture where every employee has an ownership stake and a voice. We pride ourselves on high service levels, strong operational performance, and long-term stability.

Job Summary
The Mortgage Fulfillment Leader will oversee all aspects of mortgage fulfillment operations, including underwriting, processing, closing, funding, and compliance. This role requires a proven leader with experience managing large, multi-state mortgage teams in a fast-paced environment.

Responsibilities
• Lead underwriting, closing, processing, and compliance teams
• Manage large-scale, multi-state fulfillment operations
• Develop and track operational KPIs to improve loan quality and efficiency
• Ensure compliance with federal, state, investor, and agency guidelines
• Partner with sales and executive leadership to support nationwide production
• Drive customer-focused processes and service excellence
• Coach and mentor team leaders and staff across multiple time zones
Key Performance Indicators
• Loan turn times (UW, conditions, closing)
• Loan quality and defect rates
• Customer and loan officer satisfaction scores
• Employee retention and team productivity
• Workflow efficiency and cost management
• Pipeline balancing and daily file movement

Qualifications
• 7+ years of experience in mortgage fulfillment leadership
• FHA/Conventional
• VA/USDA
• Strong background in underwriting, closing, and agency guidelines
• Experience leading large or multi-state fulfillment teams
• Strong communication, organizational, and leadership skills
• Ability to excel in a high-volume, fast-paced environment
• Customer-centric mindset with a positive, problem-solving approach

Compensation & Benefits
• Competitive salary + performance incentives
• Employee ownership / equity benefits
• Relocation not required, but enhanced compensation available for those willing to relocate
• Health, dental, vision, 401(k), and comprehensive benefits