Personal Vacation Planner Agent (Virtual)

Job Summary

We're looking for enthusiastic, customer-centric sales professionals to join our upcoming VIRTUAL Personal Vacation Planner (PVP) training class.  Only individuals residing in these states will be considered:  FL, GA, TX, NC.

This position involves selling cruise vacation packages and related products through outbound calls, text messages, emails and social media using Carnival-approved applications. The role requires building rapport with customers to understand their travel needs and generate sales. Responsibilities include managing the Customer Relationship Management (CRM) system, scheduling follow-up appointments, and converting leads into cruise reservations. The ideal candidate must be customer-oriented with a focus on relationship building to encourage repeat business and referrals. The role demands working independently to meet monthly sales and productivity targets.

ESSENTIAL FUNCTIONS:

• Initiating conversations through calls, texts and approved communication channels to drive sales, acting on leads and/or prospects. 

• Present cruise products and make travel recommendations.

• Establish and maintain customer relationships by delivering excellent customer service, meeting customer needs and expectations to meet/exceed sales goals.

• Maintain the Customer Relationship Management (CRM) database and build relationships with new/existing guests to close sales.

• Participate in mandatory trainings and meetings to stay current with knowledge of products to present cruise product features, benefits, and pricing.

• Perform other job-related functions as assigned.

QUALIFICATIONS, KNOWLEDGE, SKILLS & ABILITIES:

• Minimum High School Diploma or GED.

• Inside / outside field 1 year sales experience with proven sales success.

• Experience developing new business and new accounts with a customer service background.

• Proficient in Microsoft Office Suite.

• Results and goal-oriented sales professional with excellent verbal and written communication skills sufficient to successfully communicate with customers through calls, texts, and other Carnival-approved communication channels. 

• Excellent interpersonal skills. 

• Superior prospecting, presentation and closing skills. 

• Comfortable working in an environment requiring achievement of monthly sales targets and goals. 

• Effective time management, organizational and multi-tasking skills. 

• Ability to maintain strong working knowledge of cruise products. 

• Ability to work independently and manage our Customer Relationship Management (CRM) system. 

• Good problem-solving skills.

• Consistent and reliable attendance and punctuality are essential functions of the job.

• Must be fluent in English and be able to read, write and articulate in English

• For internal interest, one must be in good standing with no verbal, written, or final warning.

OTHER:

• Shifts:

  • The training class runs for four (4) consecutive weeks: 

    • Monday through Friday 09:00 AM - 06:00 PM (EST).

  • Once you've graduated from the training, your schedule will be:

    • Monday through Thursday, 10:00 AM - 07:00 PM (EST), and Fridays 09:00 AM - 06:00 PM (EST). 

  • Since this is an incentive-driven position, when business needs dictate, PVPs may be required to work the last Saturday of a month. 

• Internal candidates must have at least six (6) months in their current role, cannot be on a verbal, written or final warning in place.​​​​​​​ All applicants must advise their Coach/Manager of their interest in applying for the role.​​​​​​​