Supervisor, Retail Sportsbook

Company Overview

Fanatics is building a leading global digital sports platform. The company ignites the passions of global sports fans and maximizes the presence and reach for hundreds of sports partners globally by offering innovative products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans, a global partner network with over 900 sports properties, including major national and international professional sports leagues, teams, players associations, athletes, celebrities, colleges, and college conferences, and over 2,000 retail locations, including its Lids retail business stores. 

As a market leader with more than 18,000 employees, and hundreds of partners, suppliers, and vendors worldwide, we take responsibility for driving toward more ethical and sustainable practices. We are committed to building an inclusive Fanatics community, reflecting and representing society at every level of the business, including our employees, vendors, partners and fans. Fanatics is also dedicated to making a positive impact in the communities where we all live, work, and play through strategic philanthropic initiatives.

The pay for this position is $23/hr.

Responsibilities

• Supervises Sportsbook cashiers; ensures all transactions are performed according to Company policies as well as state and federal regulations
• Monitors all monies being wagered
• Approves or denies wagers from guests in conjunction with the Risk and Trading team
• Maintains Sportsbook vault
• Conducts sweeps/bankroll increases on cashier drawers as necessary
• Monitors performance, conducts basic maintenance, and customer experience on kiosks
• Handles escalated guest disputes in the Sportsbook
• Reports issues and discrepancies to management immediately
• Advises management of any operational concerns
• Help the Sportsbook manager become aware of operational information that will help to maximize profitability of the sports book
• Assists with training, developing, measuring performance, disciplining, and/or scheduling department staff, as assigned
• Enforces Company’s Standard Operating Procedures
• Maintains high visibility throughout the Sportsbook
• Provides outstanding customer service in a timely manner to both guests and fellow employees
• Performs other duties as assigned

Minimum Requirements

• High School diploma or GED equivalent required.
• 1+ years’ experience with cash handling and sportsbook betting experience preferred.
• 1+ years’ ticket writer/cashier experience preferred.
• Must be able to obtain and maintain valid gaming license as determined by the Maryland State Lottery and Gaming Commission for the position.
• Strong communication skills, both written and verbal