(junior) Client Service Manager

Company Description

We define, build and grow digital business value

Created in the 90s, SQLI Digital Experience is a European digital services company that defines, builds and grows the digital business value of international A-brands.

We are technical and creative thinkers committed to delivering meaningful and engaging experiences by leveraging technologies, methodologies, skills and creativity to get closer to the customer or user and capture their attention.

We design, develop and deploy solid and high-performing architectures that improve business agility, increase efficiencies and facilitate business growth.

Together, we take you to the next level of digital.

Job Description

• You will always be looking for opportunities to improve the level of service.

• You will plan, manage, build or modify service-level agreements while working with clients, project teams and support teams.
• You will assess the impact of functional changes on service quality and SLA's.
• You will visit your customers on a regular basis and present them the analyzed metrics/ trends/ improvements.
• You will act as the Single Point Of Contact with the client’s management to manage escalations between the client and us, and between the different teams on our side.
• You will ensure that the agreed services are provided in a cost-effective, secure and efficient manner. This will be done with the support of our support and operations teams.
• You will perform continual identification, monitoring and review of the service’s levels specified in the service-level agreements (SLAs).

Qualifications

You have a bachelor’s degree in Engineering, Computer Science, Information Technology or related.

If you have experience with working in an infrastructure technology environment, that’s definitely a plus.
You can create data-driven IT support metrics and trending analyses.
You have experience with the ITIL framework.
You are familiar with project management, information technology services and delivery methodologies.
You like working with and for customers.
You have experience in Service Level Management.

Additional Information

Become a member of the SQLI team and embark on an exciting journey with us. As part of a company that values a human touch and has a global presence and ambitious goals, you will collaborate with exceptional coworkers and receive guidance from dedicated managers. We offer opportunities for growth, a lucrative salary package, a range of benefits, and flexible work options. Join the SQLI family and help create something to be proud of. Submit your application today!