Customer Support Advocate

Connect with Quadient

At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes. Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other. It’s these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact – help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical channels .

The Quadient Customer Support Advocate is responsible for handling inbound inquiries from internal/external customers, dealers, and field service offices.

These calls will vary between: dispatching, repair questions, detailed problem resolution through troubleshooting equipment, postage and supply support, billing inquiries, and the resolution, review, and explanation of contractual agreements as well as other various requests.

Our top-notch Customer Support Advocates are highly emotional intelligent, possess the initiative to seek and embrace change, passionate about helping others, remain flexible/adaptable as the business needs require, proficient in problem-solving, able to improve the company by establishing and achieving goals, use a style of communication that is open and honest, and represent our organizational core values in every interaction.

Your role in our future

• Handle incoming calls and inquiries promptly, providing first-call resolution for equipment, parcel lockers, and other company solutions while documenting all interactions accurately.

• Respond professionally to voicemails, emails, and digital communications, ensuring timely and clear communication based on urgency.

• Research and resolve customer concerns, partner with teams to address issues effectively, and support global Quadient products and services.

• Meet and exceed established call metrics, follow predetermined schedules, and embrace feedback for continuous improvement.

• Take initiative to exceed customer expectations, contribute to teamwork globally, and complete additional tasks or projects as assigned by management.

Your profile

• High School Diploma or GED required, with 2-5 years of customer service experience, including 1+ year of continuous service.
• Proficient in Windows-based applications (e.g., Microsoft Office), typing 45+ WPM, and familiar with systems like CPQ, SAP, Salesforce, and ERP; leasing and billing experience is preferred.
• Ability to multitask effectively in a high-volume, fast-paced call center environment, with strong intermediate computer skills and troubleshooting experience as a plus.
• Reliable high-speed internet connection and capability to work remotely in a quiet, distraction-free environment while achieving consistent results.
• Fluency in multiple languages is favorable.

Knowledge gaps can be filled. Even if you don’t satisfy every single requirement or meet every qualification listed, we still want to hear from you.

Help shape the future of customer communications. Apply now.

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This position has an hourly pay range of:

$17.69-$26.54

Quadient, Inc. has standard ranges for all U.S. - based roles, based on function, level, and scope, which are benchmarked against companies of similar size and growth-stage. To provide greater transparency to candidates, we share these targets on all job postings. Final salary offers are determined by multiple factors, which may include (but are not limited to) geographic location and candidate experience and expertise. As such, they may vary from the ranges listed.

Rewards & Benefits

Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.

Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.

Inclusive Community: Join diverse communities and engage in our Philanthropy program.

Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.

Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.

Be yourself at Quadient

Our values define how we work as a team: Empowerment, Passion, Inspiration and Community.  They inspire us to be EPIC. Together. What makes Quadient different is how different we are. We’re a team of individuals wit