Field Operations Specialist (f/m/x)

Your mission

As a member of the Field Operations Coordination Team, you are responsible for the operational coordination of IONITY’s Europe-wide fast-charging network, with a strong focus on minimizing downtime and ensuring high service availability.
You act as a central interface between monitoring systems, Field Service Engineers, service partners, hardware manufacturers, and internal stakeholders, taking end-to-end ownership of operational tickets and ensuring efficient coordination, resolution, and closure through close teamwork and collaboration.

• Ensure continuous operation of the charging network through virtual monitoring and proactive operational support across all operating countries.
• Use monitoring tools, Power BI dashboards, and the ticketing system as daily working tools to track performance, incidents, and KPIs.
• Analyse and interpret operational data to identify trends, risks, and improvement opportunities.
• Take end-to-end responsibility for tickets, including qualification, prioritization, coordination of actions, escalation, documentation, spare-part tracking, and final closure.
• Coordinate interventions for both warranty and out-of-warranty cases, ensuring alignment with priorities and operational data.
• Coordinate site interventions with internal Field Service Engineers and external partners such as hardware manufacturers and service partners.
• Ensure high ticket case quality, complete documentation, and strict adherence to defined operational processes.
• Support the commissioning of new charging sites.
• Contribute actively to teamwork within the Field Operations Coordination Team through close cooperation, knowledge sharing, and mutual support.

Your profile

• Comfortable working in a remote or hybrid setup, with strong self-organization and accountability.
• Education: in the technical background, Bachelor or Master level
• Fluent in English is mandatory; additional languages are considered an advantage.
• Solid technical understanding of charging infrastructure and the e-mobility business, including operational processes.
• Experience working with charging hardware and related systems is an advantage.