Overview
The Sales and Production Associate will be responsible to perform a wide variety of duties in the store and the production area. They will maintain order, create and sustain a pleasant and hospitable work environment, and maintain good customer relationships.
Responsibilities
General
- Assist in creating a pleasant and hospitable work environment and maintaining positive customer relationships.
- Assist, as required, with store operations.
- Serve all customers in a courteous and efficient maru1er.
- Handle all donations with care and donors with respect and courtesy.
- Handle merchandise as directed, always maintaining proper categories and colorization.
- Ensure that store is sufficiently stocked and "ragged out" in accordance with the rag out calendar.
- Assist in cleaning and general maintenance of store property.
- Immediately report theft, customer complaints, injuries, and any unsafe equipment or conditions to management.
- Maintain a clean and clutter-free work area.
- Be well-versed in and comply with Guide to Thrift Store & Donation Center Operations manual as it pertains to this position.
- This position will support community service and volunteers by providing an example of professional conduct, work habits, and supervision (as directed by Supervisor).
- Other duties may be assigned by immediate supervisor, Store Manager, Warehouse Supervisor
- and/or Corps Officer.
- Depending on store size, staffing levels, and production needs, you may be asked to perform any or all the following:
Cashier/Sales Floor
Comply with all cash handling and security standards as relates to cash register operations, daily sales reports and bank deposits
Sort, piece, stock and "rag out" showcase merchandise and other areas as directed
Restock fitting room merchandise back to racks in proper category and color code
Maintain merchandise displays as directed
Answer telephone calls in an efficient, friendly, professional manner
Sorter
Sort minimum of 300 store quality garments an hour by department
Assist moving the donations to the sorting table as needed
Assist with hanging merchandise as needed
Assist running clothing racks as needed
Hanger/Tagger
Hang and ticket a minimum of 225 pieces per hour of clothing on rolling racks from sorting table by department on the correct hanger type, and by category
Assist moving the donations to the sorting table as needed
Assist in sorting clothing as needed
Assist running clothing racks as needed
Pricer
Price a minimum of250 garments an hour using a wide range of prices determined by the style, quality, and condition of each piece
Acquire and maintain knowledge of name brand merchandise and value
Assist moving the donations to the sorting table as needed
Assist ticketing merchandise as needed
Assist with running clothing racks as needed
Runner
Place a minimum of 225 garments an hour from the production room to the sales floor on the proper rack by department, category, and color order
Straighten and maintain the clothing racks of the depa1tments as assigned
Rag out merchandise in accordance with the Rag Out Calendar
Assist hanging merchandise as needed
Bric a Brac
Sort and clean all saleable miscellaneous merchandise donations daily
Ticket all merchandise and assign an individual fair market price for each item
Process to the sales floor required number of items to maintain stocked shelves
Place and maintain all merchandise on sales floor in the required order and manner
Rag out merchandise in accordance with the Rag Out Calendar
Shoes/Accessories
Sort and clean all saleable shoes, handbags, and accessory donations daily
Ticket all merchandise and assign an individual fair market price for each item
Process a to the sales floor minimum of 25 pieces/sets per hour
Maintain all merchandise in the required order and manner on sales floor
Rag out merchandise in accordance with the Rag Out Calenda
Domestics
Sort and measure all saleable linen items daily as required
Ticket all merchandise and assign an individual fair market price for each item
Process to the sales floor minimum 150 items daily to maintain stocked shelves
Maintain all merchandise in the required order and manner on sales floor
Rag out merchandise in accordan