Business Strategist Lead

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

As a dedicated Business Strategist Lead, you will be responsible for managing and communicating the progress and outcomes of business strategic and operational efforts with senior leadership throughout the planning process and ongoing. You will also provide thought leadership, resources, support, guardrails, and guidance to enable senior leaders across CoSA and enterprise to achieve strategic goals. Additionally, you will contribute to the sustainability of Company or Staff Agency and functional strategies while also ensuring all production and expense targets are achievable for the plan horizon.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Chesapeake, VA or Tampa, FL.

Relocation assistance is not available for this position.

What you'll do:

• Leverage expert business acumen, critical thinking, abstract thinking, and empathy to independently reframe business problems into business opportunities.

• Develop custom project approaches to uniquely address the specific needs of each defined initiative, ensuring a deep focus on achieving business objectives.

• Continuously iterate and refine methodologies to optimize business development.

• Drive continuous improvement by iteratively refining methodologies and approaches to further evolve the business strategy discipline.

• Lead diverse audiences, including partners, senior executive leadership, stakeholders and users towards a shared vision and desired outcomes through impactful communication and engagement strategies.

• Conduct comprehensive strategic analysis employing advanced data analysis skills, to manipulate, interpret and study additional data sources to translate findings into comprehensive actionable insights for further business strategy development.

• Synthesize and interpret large amounts of quantitative and qualitative data to create narratives that communicate strategic recommendations These recommendations may include audience and market recommendations; vision, advantage, scope; experience guardrails; journey maps; prototypes; sketches; visual concepts; narratives; white papers; blueprints.

• Maintain a deep understanding of business needs, goals, and challenges and connect all aspects of the business strategy to tell a cohesive, impactful story aligning to the enterprise corporate strategy.

• Define and execute recommendations to enhance the business strategy practice, ensuring alignment of business strategies to the enterprise corporate strategy

• Elevate experience related opportunities to USAA strategic planning process.

• Execute and evolve functional strategies developed in partnership with the Company or Staff Agency strategy team.

• Understand and support the execution of functional, Company or Staff Agency and enterprise strategies with functional implications.

• Partner with the Company or Staff Agency strategy team on the USAA strategic planning process.

​What you have:

• Bachelor’s Degree: OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• Minimum 8 years’ business strategy experience to include 4 years of experience leading strategy engagements.

• Deep expertise in industries such as financial services and/or insurance.

• Ability to identify strategic needs and lead all aspects of projects with sound business recommendations and alignment with key business partners.

• Demonstrated experience influencing business decisions and driving strategic outcomes.

• Demonstrated experience translating complex business strategy and vision into an executable business process and technology plan and successfully delivering component.

• Demonstrated technical Consulting Skills including but not limited to, Hypothesis-driven problem solving; Primary Market research (e.g. interviews); Secondary Market research (e.g. desk research); Data analysis (e.g. what-if, sensitivity, etc.); Story Telling; PowerPoint / Excel; Presentation