Senior Director, Software Engineering

Join the team leading the next evolution of virtual care. 

At Teladoc Health, you are empowered to bring your true self to work while helping millions of people live their healthiest lives.

Here you will be part of a high-performance culture where colleagues embrace challenges, drive transformative solutions, and create opportunities for growth. Together, we’re transforming how better health happens.

Summary of Position

The Senior Director of Engineering for the Member Onboarding & Access team leads the strategy, vision, and execution of Teladoc’s next‑generation registration and eligibility ecosystem. This leader owns the first impression members have with Teladoc—overseeing how they register, authenticate, and gain access to care in a secure, seamless, scalable way. This role will guide multiple engineering teams, partner deeply with Product, Data Science, Analytics, and cross‑functional stakeholders, and drive innovation that supports Teladoc’s growth funnel and conversion outcomes. This position requires a technically savvy engineering leader who can operate at both strategic and architectural levels while driving operational excellence.

Essential Duties and Responsibilities

• Lead 2–3 engineering teams within the Registration domain, overseeing Registration and Enrollment areas to deliver scalable, secure, and seamless member onboarding experiences

• Own the technical vision for the next 5–10 years of Teladoc’s onboarding and registration experience, incorporating the latest industry and technology trends.

• Drive high‑quality user experiences across registration and onboarding—ensuring performance, UI/UX excellence, compliance, and reliability.

• Develop highly scalable, robust platforms that support Teladoc’s ecosystem.

• Partner closely with Product, Analytics, Data Science, Strategy, and Client teams to optimize acquisition funnels, conversion, and overall member journey.

• Provide direct leadership to Senior Managers and indirect leadership to Scrum Masters, QA, Design, and engineering teams across onshore and offshore models.

• Maintain tight project management oversight—real‑time visibility, risk mitigation, cross‑domain alignment, and timely delivery.

• Cultivate strong relationships with peers across engineering and business domains to ensure seamless partnership and execution.

• Mentor and develop technical leaders; establish engineering best practices and a strong operational foundation.

• Drive a culture of innovation, accountability, and continuous improvement.

Required Qualifications

• Bachelor’s degree in Computer Science, Engineering, Business Management, or related field.

• 10+ years of engineering leadership experience, including managing engineering organizations

• Demonstrated success leading organizations of 30+ engineers.

• Proven experience leading complex technical domains such as identity, registration, authentication, or eligibility systems.

• Strong architectural acumen with ability to translate product requirements into scalable engineering solutions.

• Exceptional communication skills with fluency in conveying technical concepts to cross‑functional partners.

• Demonstrated project management rigor, including real‑time updates, dependency coordination, and proactive risk management.

• Track record of building strong partnerships across domains and influencing outcomes through collaboration.

Preferred Qualifications

• Experience in healthcare, enrollment, eligibility, or payer/health plan ecosystems

• Background in highly regulated environments such as healthcare, banking, or enterprise‑scale identity systems.

• Experience in D2C product environments.

• Prior work with high‑throughput, data‑intensive systems or Elastic Search driven architectures.

The base salary range for this position is $200,000 - $220,000. In addition to a base salary, this position is eligible for performance bonus, RSU’s, and benefits (subject to eligibility requirements) listed here: Teladoc Health Benefits 2026 Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable for all full-time positions. This information is applicable for all full-time positions. 

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