Senior Director, Business Enterprise

Position: Senior Director, Business Enterprise

FLSA Status: Exempt

Department: Special Events and Group Sales

Our Mission: Since the 1893 World Columbian Exposition, our organization has aimed to connect people to the natural environment and human history.

Join our team and enjoy a benefits package that truly supports your well-being and lifestyle:

• Comprehensive Health Coverage: Including medical, dental, vision plans, and even pet insurance.

• Financial Security: Life and disability benefits plus a 403(b) savings plan to help you plan for the future.

• Work-Life Balance: Generous paid time off, paid sick leave, and paid holidays to ensure you have time to recharge and spend with loved ones.

• Exclusive Perks: Enjoy great employee discounts and complimentary general admission to participating cultural institutions.

We're dedicated to enhancing your life both at work and beyond!

The Senior Director of Business is responsible for developing and executing the Museum's business enterprise strategy to maximize earned revenue, enhance guest experiences, and strengthen strategic partnerships. This role provides leadership across business development, vendor and concession management, retail and food service partnerships, tourism and group sales, ticketed experiences, special events collaboration, and other revenue-generating initiatives.

The Senior Director will oversee a diverse portfolio of business enterprises and external partners, ensuring operational excellence, financial performance, regulatory compliance, and alignment with the Museum's mission and strategic goals. Working cross-functionally with Finance, Marketing, Development, Operations, Technology, Exhibitions, and Guest Experience teams, this leader will identify and implement innovative revenue opportunities while maintaining exceptional service standards for guests and partners.

Duties and Responsibilities

Strategic Revenue Leadership

• Develop and execute comprehensive business enterprise strategies that drive sustainable earned revenue growth and support organizational objectives.

• Manage museum-wide calendar for space usage as it relates to events, prioritizing a balance of mission-based events and revenue-generating events.

• Establish and achieve annual revenue, pricing, attendance, and unit-sales targets across multiple business lines.

• Identify, evaluate, and launch new revenue-generating opportunities through strategic partnerships, guest experiences, programs, and services.

• Develop pricing strategies and revenue optimization plans for daytime admissions, ticketed experiences, rentals, tours, and other business offerings.

• Monitor industry trends, competitive benchmarks, and market opportunities to inform business strategy and decision-making.