Branch Manager Limerick

Job Overview

Manage all aspects of the Sales Office operation and achieve performance levels and sales targets as set out by the Company; manage Sales Office costs and introduce efficiencies in conjunction with the Regional Sales Manager; coach and develop staff; manage and recognise high performance and manage poor performance.

Job Responsibilities

• Manage all aspects of the Sales Office, and ensure Sales Office targets are achieved as per annual business plan and to deliver on personal sales targets. 
• Lead and manage performance of Sales Executives, Sales Development Coordinator and Sales Advisors. Provide necessary coaching, development and support to staff. 
• Ensure the team demonstrate the required level of skill, knowledge and behaviour and that all systems and procedures as laid down by the Company are complied with. 
• Allocate targets, business segments in line with the Company ambition and in a manner that ensures all staff have the opportunity to excel and achieve and exceed business targets. 
• Work with other branch managers to best utilise shared resources. 
• Grow revenue through direct selling and account management, personally and with the office team. 
• Target customer segments in commercial and agri business sectors and develop prospecting strategies to maximise penetration and / or build on success. 
• Develop customer relationships and sales opportunities – constantly striving to improve conversion rates and quality of business. 
• Manage all aspects of the sales process i.e. prospecting, lead generation, time and territory management, and call activity, conversion rates, follow-up renewals and referrals.
• Performance management – establish programme of individual meetings to set targets, review performance and identify development needs. Identify training and development necessary to maximise performance outputs. 

Job Responsibilities

• Deal with poor performance, manage absenteeism and branch resourcing effectively. 
• Report on Sales Office activity and sales performance as required by Sales Management. 
• Ensuring the FBD Customer Complaint Policy and Procedure process is implemented and adhered to in their Sales Office
• Acquiring and maintaining comprehensive up-to-date knowledge and information of all the Company’s product range and compliance requirements. 
• Be a key contributor to the successful achievement of objectives at a regional level, including sales targets and loss ratios, by actively supporting the Regional Manager across these activities. 
• Develop and/or maintain local relationships with key customer groups/associations, such as the IFA.
• Champion and drive FBD’s customer centric culture, ensuring that the customer’s best interests are protected and all customer interactions are completed in a fair, compliant and professional manner. 

Education

A relevant degree/ CIP qualification 

Experiences

• A proven track record in sales and relationship management 
• Performance Management 
• In-depth knowledge of sales processes - prospecting, lead generation, time and territory management, and call activity, conversion rates, follow-up renewals and referrals
• Knowledge of policy administration, Microsoft Office, Intranet, Internet, e-learning 
• A full clean driving licence
• Reporting of Sales performance and activity

Competencies

• Commitment to business growth and profitability
• Leadership
• Communication
• People