Senior Manager, Logistics Planning

Position Summary

Headquartered in Ridgefield Park, N.J., Samsung Electronics America, Inc. (SEA) is a leader in mobile technologies, consumer electronics, home appliances and enterprise solutions. The company pushes beyond the limits of today’s technology to provide groundbreaking connected experiences across its large portfolio of products and services, including mobile devices, home appliances, home entertainment, 5G networks, and digital displays. As an eleven-time winner of EPA’s ENERGY STAR® Partner of the Year Award for Sustained Excellence, SEA is dedicated to making a positive impact on the environment through its eco-conscious products, practices, and operations.

People | Excellence | Change | Integrity | Co-prosperity

Role and Responsibilities

Role & Responsibilities

The Logistics Strategy & Planning team’s Logistics Process Innovation Sr. Manager is responsible for identifying and closely managing process and systems innovation projects, including all steps of the project: gathering requirements, confirming executive alignment, facilitating progress for design and test, communicating ongoing status, and lead training and implementation activities. The candidate needs to have a good understanding of Project Management and deep Logistics Processes and Systems knowledge in the areas of Inbound, Outbound, Warehouse Management/Inventory Management, and Reverse Logistics operations. The best candidate will be able to thoroughly understand Samsung’s processes and systems and quickly identify and implement system and process design changes needed. The candidate must be able to communicate very well with systems teams (detailed technical discussions), operations teams (business processes and requirements discussions), and executives (cost and status discussions). The candidate also must be able to deliver excellent results every day, be highly focused, operate in a fast-paced environment, and be flexible to adjust to changing priorities each day as needed. Additional hours will usually be needed to ensure projects are delivered on time, accurately and thoroughly tested, and users are well-trained.

• Understand existing Samsung processes and systems and identify improvements that will integrate well into the Samsung environment
• Perform data analysis when needed for root causes of systems or process issues
• Initiate design discussions and support workshops to outline new Logistics processes and system changes
• Review VOC (voice of customer) requests, confirming design elements align with Samsung
• strategy, confirm testing is completed appropriately by stakeholders before moving to production
• Understand current market solutions and how Samsung needs to adapt existing processes and systems to stay competitive
• Document systems requirements that an SAP engineering technical team can clearly understand
• Implement efficient and innovative Logistics processes and systems for Inbound, Warehouse, Inventory, Outbound, and Reverse Logistics operations
• Deliver sustainable solutions from setup & design through to implementation & support
• Manage and regularly communicate project status to stakeholders; Keep technical request trackers updated daily with current status
• Support discussions and documentation with Global HQ relating to the assessment of new technical solutions

Skills and Qualifications

Minimum Qualifications

• Bachelor of Science degree required (Business Information Management or Engineering)
• 10+ years of hands-on ERP and WMS/TMS experience required
• 10+ years of Logistics experience required
• 6+ years of Project Management experience
• 6+ years of Process Improvement / Root cause analysis / Data Analysis experience
• 6+ years of Consumer Electronics and Home Appliance industry experience
• Exceptionally skilled in Microsoft tools (Excel, PowerPoint)
• Experience communicating/working with Warehouse 3PLs, Finance teams, & Supply Chain
• Skilled in communicating status, requests, and analysis to executives
• Bilingual (Korean/English) is highly