Membership Coordinator | Full-Time |Ken Garff (Utah) University Center Club

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Overview

The Membership Experience Coordinator is responsible for conceptualizing, marketing, and executing innovative member programming to drive engagement and enhance the overall member experience. This role requires creativity, excellent organizational skills, and an outgoing personality to interact with members and ensure exceptional events that foster community and excitement. 

 

This role will pay an hourly wage of $20 to $22.

 

Benefits for FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).

 

This position will remain open until April 4, 2025.

Responsibilities

Event Ideation & Execution 

• Event Planning: 

• Brainstorm, develop, and implement unique and engaging events tailored to the diverse interests of our members, including social gatherings, networking events, family activities, and community-focused programs. 

• Develop detailed event plans, including budgets, timelines, logistics, and creative concepts. 

• Coordinate all aspects of event setup, execution, and teardown, ensuring smooth and seamless operations. 

• Member Engagement During Events: 

• Act as the face of the club during events, warmly welcoming members, fostering connections, and addressing their needs. 

• Gather member feedback during and after events to continuously improve future programming. 

• Vendor and Partner Coordination: 

• Source, negotiate, and manage relationships with vendors and event partners to deliver high-quality experiences. 

• Oversee vendor setup through AP, ensuring vendor compliance and timely processing of invoices. 

 

Event Marketing & Promotion  

• Strategic Marketing: 

• Create promotional materials for events, including emails, flyers, website updates, and social media content, ensuring consistency with the Club's brand and tone. 

• Strategically prioritize events to determine which require extra marketing efforts based on Club goals and member interest. 

• Collaborate with the Membership team to maximize event visibility and drive member attendance. 

• Member Outreach: 

• In partnership with the membership team, actively promote events through direct member communication, including personal invitations and follow-up reminders. 
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Systems Management & Reporting 

• Input and manage event details in Club management systems to ensure accurate tracking of attendance, revenue, and feedback. 

• Analyze event performance metrics and recommend improvements to drive engagement and enhance member satisfaction. 

 

Collaboration 

• Work closely with the Membership Sales and Member Experience teams to align events with strategic membership goals. 

• Partner with the Membership Assistant and other departments to ensure operational support for events and member programming. 

Qualifications

Qualifications: 

Required Skills & Traits: 

• Outgoing and personable, with excellent interpersonal and communication skills. 

• Confident and eloquent communicator, able to engage professionally with members in diverse social settings.  

• Creative thinker with a passion for delivering innovative and engaging experiences. 

• Highly organized, with the ability to manage multiple projects and adapt to changing priorities. 

• Proactive and high-energy, with a problem-solving mindset and can-do attitude. 

• Strong written communication skills, with experience creating promotional content. 

• Flexibility to work evenings and weekends as needed to support events and member programming. 

 

Experience: 

• Previous experience in event planning, hospitality, or membership engagement is highly preferred.