Talent Partner, GTM SAAS (Recruiter or Sourcer - Contract)

About Kustomer

Kustomer is the industry leading conversational CRM platform perfecting every customer experience.  Built with intelligent tools such as AI and Automation, no code-configuration and a connected data platform that unifies data from multiple sources through a single timeline, Kustomer empowers businesses to operate with greater efficiency and deliver more personalized service to customers across any channel, making every interaction more meaningful and memorable. Today, Kustomer is the core platform for leading brands like Abercrombie, Nuts.com, Skims, Turo, Priceline and Sweetgreen.

Kustomer was founded in 2015 by serial entrepreneurs Brad Birnbaum and Jeremy Suriel and has raised over $200M in funding backed by leading VCs. Meta announced its intention to acquire Kustomer in 2020 and completed the transaction in 2022. Kustomer joined Meta’s Business Messaging Group to transform the way people and businesses communicate through modern messaging channels.  In 2023, Kustomer spun out from Meta as a standalone company backed by original partners, Battery, Redpoint and Boldstart Ventures, who have invested $60M in capital, ensuring Kustomer’s growth and success for many years to come. 

Our Krew is made up of passionate and collaborative people who really care about what they do and the people they help. We look for people who are dedicated to enhancing the customer service experience for everyone involved, as it's the core of what we do. We're growing our business with no plans of slowing down. We actively seek individuals who want to learn and be challenged every day. Kustomer has a strong NYC presence and is also a remote friendly company, with Krew members located throughout the US and United Kingdom. We believe in togetherness to help foster strong relationships, collaboration and communication, and our Krew gets together for Kamp Kustomer each year.

About the Role:

As a Talent Partner (contract) with Kustomer’s Talent Acquisition team, you will work closely with our Go-To-Market and G&A teams to build an amazing company full of the best people in the business. You will play a pivotal role in driving top-of-funnel candidate pipeline development for critical roles and own some roles on a full-cycle basis.

We have an incredible group of people here - who are passionate about the work they do and supportive of their teammates -- it’s a facet of our culture that we strive to maintain as we scale and we need a talent expert who embodies these qualities and wants to ensure we continue to add more amazing people to our teams.

This role is a 3+ Month 1099 contract and may be working onsite in a NYC location a few days per week. We do not partner with external recruitment agencies.

Your responsibilities:

Identifying, cultivating and hiring high-quality talent - This is much more than filling roles. It’s finding collaborative, inspiring people who push each other to be better and see things in new ways. We want more Krew members who elevate who we are today to help us reach our future potential. Build it with us.

Diversity, Equity and  Inclusion - Kustomer will always invest in diversity.. This is a consistent focus for the TA org. We will continue to make this a success and find new ways to include DEI in all that we do and offer within our branding and hiring efforts.

Execution Excellence - As a data-driven partner to leaders and employees across the company, your behaviors set the bar for recruiting excellence. You maintain the highest levels of data integrity in our ATS (Ashby), maintain and improve hiring steps and processes and collaborate effectively with managers and teammates to improve the TA function. You’ll directly partner with talent partners, hiring managers and interviewers to ensure a frictionless candidate experience.

Your qualifications:

• 3-6+ years track record of delivering metrics-based success in a data-driven talent acquisition function, preferably in a Series A/B/C stage SAAS company

• Demonstrated ability to source diverse talent pools and deliver an exceptional candidate experience 

• Strong influencing skills with hiring teams to maintain consistency and mitigate bias in selection processes

• Previous recruiting experience for a wide range of disciplines, including but not limited to Account Executives, Solutions Consultants, Product Marketers and other GTM roles at a SAAS company.

• You’re naturally curious, ask questions and you don’t shy away from challenges 

• Deep expertise in one or more applicant tracking systems - experience with Ashby a plus

• Experience organizing and executing a passive candida