Data Systems & Support Analyst

Company Description

About KIPP TEAM and Family

KIPP TEAM & Family is our network office that includes support teams - such as Leadership Development, Recruitment, Advocacy, Facilities, Finance, HR and more - dedicated to empowering our schools and ensuring the success of KIPP students throughout New Jersey and Miami. Our schools are part of the nationally recognized “Knowledge Is Power Program” network of free, open-enrollment, college-preparatory public schools dedicated to preparing students for success in college and in life. The first KIPP New Jersey school opened in Newark in 2002 and since then our school network has expanded to educate 8,684 students in grades K-12. By 2027, KIPP New Jersey will provide a world-class education to over 10,300 students across Newark, Paterson, and Camden. To learn more, visit www.kippnj.org.

In 2018, we grew our KIPP community in response to a need for high-quality school options for students in Greater Miami’s Urban Core communities. That led to the creation of KIPP Miami, which currently educates more than 1,200 students in 2 schools, with plans to reach 5,800 students by 2026. By offering highly effective educators with strong bonds to families, more time in school learning, services that support a variety of student needs, and a culture focused on achievement, our students in New Jersey and Miami are on the path to and through college, career, and choice-filled lives.

Job Description

Here's what you need to know:

KIPP Team & Family Schools seeks a Data Systems & Support Analyst to serve as the operational backbone of our Data team, supporting 20+ schools as we grow to over 15,000 students across New Jersey and Miami. In this role, you’ll keep our core systems running smoothly while solving problems across student information systems (PowerSchool, Focus, DeansList), instructional technology platforms (Clever), and a wide range of reporting and operational needs. This is a high-impact role for someone who enjoys working with data, troubleshooting complex systems, and taking on new projects as our technology and data infrastructure continue to evolve.

Here's what you'll be doing:

SIS Operations & Support (35%)

• Serve as primary Tier 1-2 support for student information systems across all regions and multiple platforms (PowerSchool, Focus, DeansList)
• Resolve daily tickets (login issues, configuration issues, grade audits, custom configurations) and lead rtouine protocols like report card cycles, school scheduling and executing start-of-year and end-of-year system processes
• Improve data quality and business processes: Monitor and enforce data quality workflows across SIS platforms, flag systemic issues, and collaborate on Tier 3 escalations and system customizations.

Instructional Technology & Platform Administration (15%)

• Serve as administrator for rostering and app integration platforms in Clever, and work closely with the Teaching & Learning team to coordinate successful configurations, troubleshooting integrations between SIS and instructional tools
• Ensure all platforms are ready for the first day of school
• Coordinate Tier 1 instructional tech support with regional and school-facing roles

Cross-Functional Support & Ticket Management (20%)

• Serve as the central support gatekeeper for the Data team: monitor, triage, and route all incoming requests via Zendesk and project intake protocols. 
• Handle Tier 1 support across survey platforms, performance management tools, recruitment data, and data dashboards. 
• Manage recurring operational tasks (roster turnover, access management, staff data requests) and redirect tickets outside Data's domain to the appropriate teams.

Compliance & Reporting (15%)

• Support data compliance reporting across KIPP Foundation, state reporting, federal submissions (CRDC, CSGF), grants compliance, and state testing coordination. 
• Make data accessible by solving reporting issues and leveraging data tools to serve data that users need.

Process Improvement & Documentation (15%)

• Create and maintain knowledge base articles and help guides for support and business processes
• Identify patterns in support requests and propose scalable solutions - macros, templates, self-service resources, AI chatbots. 
• Innovate with AI-assisted support initiatives.

Qualifications

Must Haves:

• Systems experience: Hands-on experience managing or administering student information systems in a K-12 environment. Experience with PowerSchool, Focus, and/or DeansList highly preferred.