Maintenance Engineer

Wow Bao is seeking a dedicated and skilled Maintenance Engineer for our new production facility in Forest City, NC. The Maintenance Engineer will be responsible for performing hands-on maintenance and repair of a wide range of specialized food production equipment, infrastructure systems, and material handling equipment, ensuring operational efficiency and minimal downtime. This role involves executing a preventive maintenance program, troubleshooting equipment issues, supporting Root Cause Corrective Action (RCCA) processes, and assisting with initial equipment installation. The ideal candidate will have a strong technical background in industrial equipment and facility systems maintenance, a proactive approach, and a commitment to safety and quality standards. 

The manufacturing facility is set to open later this year, and we’re excited to begin reaching out to candidates in the coming weeks. We truly appreciate your patience during this process.

In the meantime, if you have any questions, feel free to contact our Human Resources team at careers@wowbao.com—we’re happy to assist!

Thank you for your interest in joining our team—we look forward to connecting soon!

ABOUT WOW BAO

 At Wow Bao, we believe that life is too short for uninspired food.  We’re here to transform the Asian Street Food experience from every day and expected to extraordinary and inventive. Wow Bao is the fastest growing Frozen Asian Snack brand in the United States growing retail sales over 370% in 2024. Through strategic relationships with retail partners Wow Bao is now available in over 15,000 grocery stores nationwide!

 Wow Bao has a long history of manufacturing restaurant quality food, that started in 2003 when the first Wow Bao restaurant location was opened. Today, our omni-channel brand operates several Chicago restaurants, airports, virtual kitchens, and universities.  Wow Bao is poised for continued growth within all its verticals, as well as in the corporate setting.

 Wow Bao is the only brand to be recognized three times by Fast Casual magazine as a Top 100 Movers & Shaker. Ranked no. 1 in 2019 and 2022 and no. 4 in 2023, we are the only brand to have the honor more than once.

WE FOSTER A CULTURE OF CARING

 At Wow Bao, every team member leads from a place of care. Whether it’s our guests or employees, we put people first.  We strive to inspire, motivate, and appreciate one another every day.  We live by the golden rule and treat everyone with kindness, empathy, respect, and a healthy dose of humor.  We take our work, not ourselves, seriously.

Requirements

RESPONSIBILITIES (Other duties will be assigned as needed)

1. Equipment Maintenance & Repair:

• Perform hands-on maintenance, troubleshooting, and repair of production equipment, including but not limited to mixers, choppers, dicers, formers, steamers, ovens, and packaging equipment.
• Maintain and repair infrastructure and material handling equipment, including ammonia refrigeration systems, elevators, spiral freezers, forklifts, racking, lighting, boilers, dock doors, HVAC systems, and Reverse Osmosis (RO) water systems.
• Diagnose mechanical, electrical, electronic, pneumatic, and hydraulic issues across all equipment types, and execute repairs in accordance with manufacturer specifications and safety guidelines.
• Maintain an inventory of tools and spare parts for immediate repairs, notifying supervisors of procurement needs for critical components.

2. Preventive Maintenance Program:

• Execute scheduled preventive maintenance tasks on all facility equipment, including production machinery (e.g., forming machine, steamers, spiral freezer), infrastructure systems (e.g., HVAC, boilers, ammonia refrigeration), and material handling equipment (e.g., forklifts, dock doors).
• Document maintenance activities accurately, ensuring records are up-to-date.
• Report any recurring issues or potential risks identified during maintenance.

3. Root Cause Corrective Action (RCCA) Support:

• Assist in investigations of equipment and system failures b