Business Technology Analyst

Are you a creative thinker who loves to be on the cutting edge, solving problems though innovative technology solutions? Are you passionate about customer strategy, digital design, marketing, and platform development? Our Customer & Marketing Offering Portfolio integrates the differentiated customer and marketing businesses that support the mission-critical goals of federal, state and local government agencies, and higher education institutions. By joining our team, you will play a vital role in making an impact for our clients and the people they serve through our growth strategy, enhanced user experiences, and engagement through the entire lifecycle of customers’ interactions with the public sector.

Work you’ll do 

• Support Implementation and Operations Management best practices 
• Lead and support tasks on engagements related but not limited to Systems Implementation, Operations & Maintenance, Helpdesk Operations and Software Application Development & Maintenance 
• Create and/or support project deliverables 
• Perform analysis and diagnose client issues while demonstrating an understanding of the client environment and overall project scope 

The team 

Deloitte’s Government and Public Services (GPS) practice – our people, ideas, technology and outcomes—is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of over 15,000+ professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.

The GPS Digital Customer offering helps public sector and higher education clients transform their businesses and customer interactions through innovative digital experiences. We work with our clients to create, design and deploy digital products that increase adoption and drive measurable results.

Qualifications 

Required: 

• Bachelor’s degree required 
• Typically has 3 or more years of consulting and/or industry experience 
• Ability to work independently, under general guidance 
• Ability to lead project deliverables through to completion
• Experience working in a team environment
• Professional oral and written communication skills 
• Relevant software or application skills to complete job successfully 
• Problem solving and troubleshooting skills with the ability to exercise mature judgment
• Limited immigration sponsorship may be available.
• Ability to travel 20-50%, on average, based on the work you do and the clients and industries/sectors you serve.

Preferred:

• Prior professional services or government consulting experience 

Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html