Mortgage Loan Coordinator I

ABOUT REDWOOD CREDIT UNION (RCU):At Redwood Credit Union, our mission is to passionately serve the best interests of our Members and communities. Since 1950, we have been dedicated to supporting the financial well-being of our Members through better rates, low or no fees, and best-in-class customer service. Our purpose is to inspire hope and elevate the financial well-being of our communities one person at a time, through good times and bad. As a not-for-profit financial institution, we are committed to a people-first approach, which is reflected not only in how we serve our Members, but also in how we treat our employees. Our leadership team is deeply focused on fostering a culture of heart and empathy, integrity, passion, inclusion, meaningful relationships, excellence, and ensuring financial well-being for all.   Why work for Redwood Credit Union?•   37th largest credit union in the U.S. and the largest financial institution based in the North Bay •   Awarded a 5-Star Rating based on 6/30/24 financial data by Bauer Financial•   Recognized by Newsweek as one of "America's Best Credit Unions 2024"•   Recognized by Forbes as one of “America’s Best Small Employers 2023" •   Voted Best Places to Work in the North Bay 19 years in a row•   World-class Employee Engagement scores•   Rated Superior in Service by more than 90% of Members, surveyed by SF Gate•   Industry leading Net Promoter Scores across the U.S.                                                                                                                                                                                                                                                Join us and discover why you'll love working at Redwood Credit Union!  Redwood Credit Union is looking for a Mortgage Loan Coordinator I, who will be responsible for performing a wide variety of Member service, liaison, sales, and operational duties in the mortgage lending department.
ESSENTIAL FUNCTIONS:Member Experience• Provide exceptional service to all Members, volunteers, internal team members, and service providers.• Represent RCU in a courteous and professional manner at all times.• Intake new loan applications into Accenture Mortgage Cadence Loan Fulfillment Center (LFC) from Members via phone, walk-in, referrals from branches, other departments, or Loan Officers.• Act as the primary contact for Member walk-in traffic for mortgage lending department.• Respond to branch emails requesting Member walk-in’s and return calls with a sense of urgency.• Collect upfront documents such as income and asset verification from Members. Run “Contact Us” report daily from LFC and follow up with Members requests or questions.• Upon receipt of daily Incomplete Loan report, review incomplete loan in LFC and determine next steps with Member to complete loan application or adverse action.• Log-in to department phone queue during scheduled times.• Cross-sell RCU and RCUSG products and services.
Electronic Loan File Management• Process and deliver various regulatory notices, such as Reg B/10 Day, Statement of Credit Denial, Credit Score Disclosure, etc. as necessary to remain compliant.• Ensure confidentiality and safeguard sensitive Member financial information.• Upload various loan documentation to virtual loan folders in a timely manner.• Monitor Mail Mortgage Lending emails, and scanned documents from branches and distribute as necessary.• Assignment of daily loan applications to LO team.• Assist Loan Processing team with WVOE and VVOE.
Other Functions• Research and resolve Member or team member concerns as directed.• Maintain department contact list and schedule department coverage for meeting calendar.• Perform special projects and other duties as assigned.

Minimum Qualification: Knowledge, Skills and Abilities

• Skill in the operation of a PC with word processing and spreadsheet software and intranet and Internet access.
• Ability to communicate effectively both verbally and in writing.
• Ability to establish and maintain effective work relationships with a diverse group of people including vendors and other Credit Union team members.
• Ability to act independently and confidentially, using discretion and tact.
• Ability to analyze situations and recommend workable solutions.
• Ability to coordinate a variety of activities simultaneously and prioritize work.
• Ability and desire to work in a team environment.

Physical Requirements

• Ability to stand, bend, stoop, sit, walk, twist, and turn.
• Ability to lift up to 25 pounds.
• Ability to use a computer keyboard and calculator.
• Work environment is indoors; majority of the time is spent sitting at a desk.

Licenses and Certification