Senior Salesforce Administrator

Today, CommerceHub is the #1 ecommerce network used by the world’s leading retailers and brands to extend their retail and ecommerce businesses. 

Consumer expectations have shifted. In the Now Economy, they expect that our customers have what they want, in stock, ready for delivery, and with an experience that delights them at every step of the buying journey. 

We believe we have a unique opportunity to help retailers, brands and suppliers connect to customers and meet the challenges of the Now Economy. Think that sounds interesting? It is!  

Our remote-first team is growing, and we’re looking to add great people like you, who are ready to use their expertise to transform the world of ecommerce. 

  

Overview

As part of a global IT team, the Sr. Salesforce Business Analyst will be responsible for an exceptional user experience and be the subject matter expert for Salesforce and related integrations. This role will be responsible for general administration, as well as researching, documenting, and implementing solutions within Salesforce. A successful person in this role will own all aspects of Salesforce, working across the company to discover needs and design solutions.

Typical Activities

• Configure, maintain, upgrade, and ensure optimal performance of Salesforce and related integrations
• Support all Salesforce initiatives and projects, acting as SME and liaison between IT and other teams
• Implement and maintain solutions via Flow, Process Builder, fields, page layouts, record types, dashboards, permission sets, roles, profiles, and reports
• Evaluate and install new Salesforce features and products
• Clean-up data and processes no longer used
• Troubleshoot issues, track and resolve defects, escalating as necessary
• Be a forum for new ideas by continuously identifying process and configuration improvements

  

Qualifications 

Minimum Qualifications  

• 5+ years of experience as a Salesforce admin and business analyst
• Deep expertise with Salesforce functionality and best practices
• Extensive experience integrating 3rd party apps and services into Salesforce such as NetSuite, Conga, and DocuSign
• Ability to juggle and prioritize tasks within a collaborative team environment
• Strong desire to continuously learn, grow, and adapt technical skills
• Detail oriented with strong documentation skills
• Ability to present and communicate complicated information in a simple way to team members and stakeholders
• Must be able to act as a proxy between stakeholders and developers

Preferred Qualifications 

• Bachelor's Degree in Information Technology concentration OR equivalent experience
• Salesforce certifications are strongly preferred Developer/CPQ/Advanced Admin
• Experience with VisualForce/Apex/LWC strongly preferred
• Experience with Lightning and Cloud strongly preferred

  

What it’s like to work at CommerceHub 

We have big plans for growth and transformation and we’re doing it with a remote-first team across the world.  

Remote first gives us more flexibility to help each other do our best work. It means that work-life balance is more than a cliché. We’ve built balance into our culture and it’s at the core of everything we do—how we collaborate and make change happen.  

Connected by our drive to transform ecommerce, our culture is driven by our employees. We trust each other, work hard and respect both personal and professional boundaries, knowing that we’re at our best when we’re intentional about how and where we work. We believe autonomy leads to great work and an even bigger impact.  
 
 

Benefits 

• Medical, dental and vision benefits: Affordable health care plans with premiums that will not exceed 5% of your salary and company HSA contributions, starting on Day 1 
• A 6% 401(k) match 
• Competitive time off package with 20 days of Paid Time Off, 9 paid company holidays, 2 paid floating holidays, 7 paid sick days, and a paid volunteer day 
• 4 weeks paid Parental (Bonding) Leave 
• Remote work stipend for internet, cell phone, office furniture and supplies  
• Culture and team-building activities
• Employee Assistance Program
• Tuition assistance
• Career development opportunities
• Charitable contribution match per team member 

CommerceHub is an Equal Employment Opportunity and Affirmative Action Employer. We celebrate diversity and are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, religion, color, sex, gender identity, sexual orientatio