Campus Coordinator at Local Homeless Shelter

Goodwill of Colorado

    Job Description

Pay Range DOE: $17.50 - $19.00 per hour.

Work Schedule:

1st Shift - 6:00am-4:30pm
2nd Shift - 12:00am-10:30am
3rd Shift - 2:30pm-1:00am

 

JOB SUMMARY:

This role is responsible for fostering an environment that is calm, relational, and well-managed, where dignity is protected, expectations are clear, and forward movement is encouraged. Campus Coordinators balance compassionate engagement with accountability, ensuring that individuals experience care, respect, and structure in every interaction.

 

• Welcome Center (Single Point of Entry, intake, and access control)
• Shelter operations
• Day center operations
• Campus patrol and guest engagement
• Camera monitoring and documentation

ESSENTIAL FUNCTIONS:

• Conducting guest intake and maintaining accurate records.
• Managing shelter assignments and guest movement throughout the campus.
• Completing shift reports and operational documentation.
• Monitoring security cameras and campus systems as assigned.
• Submitting maintenance and IT work orders when needed.
• Ensuring all documentation is objective, accurate, and professionally completed.
• Maintaining operational excellence that supports mission effectiveness and builds trust.
• Relational Engagement
• Encourage and support guests while promoting accountability and personal responsibility.
• Reinforce expectations with clarity, consistency, and respect.
• Provide prayer and spiritual support when requested.
• Facilitate timely referrals and warm handoffs to Program staff when appropriate, helping create an environment where growth and transformation can occur.
• Support volunteers in their service and engagement with guests.
• Attend all required meetings and regularly review SRM communications and email updates.
• Perform additional duties as assigned. Responsibilities may be modified, added, or removed at the discretion of management.

• Welcome guests with professionalism, warmth, and clear communication.
• Communicate expectations during intake and reinforce them throughout the shift.
• Maintain a visible, approachable, and consistent presence in assigned areas.
• Model a calm demeanor, Christ-centered character, and respectful interactions.
• Support and assist volunteers in a professional and encouraging manner.
• Safety & Order
• Consistently uphold campus, shelter, and program standards.
• Address concerns proactively to prevent escalation and maintain a safe environment.
• Establish and maintain healthy professional boundaries.
• Implement guest removal procedures when necessary and promptly notify the Shift Lead.
• Respond promptly and appropriately to behavioral concerns and report significant incidents to the Shift Lead.
• Complete accurate and timely incident reports and required documentation.
• Conduct regular safety and security rounds throughout the campus.
• Avoid unsafe physical intervention and follow established safety protocols.
• Apply trauma-informed care principles while enforcing standards and addressing behavioral concerns.
• Demonstrate emotional regulation, sound judgment, and professionalism under pressure.
• Operational Stewardship

 

QUALIFICATIONS:

To perform this job successfully, an individual must be able to p