Customer Support Team Associate

Customer Support Team Associate 

 

Location: Wilmington Branch | Schedule: Monday–Friday 6 am - 3pm | Compensation: $20.00–$22.00/hour

 

Position Overview

Homans Associates (HA) is a subsidiary of the largest independent HVAC/R distribution company in the world, Watsco, Inc. We proudly distribute the Mitsubishi, Armstrong and Bryant brands of HVAC equipment, as well as a full line of HVAC residential and commercial parts, supplies, and accessories. We have locations throughout New England, New York, and New Jersey.

At Homans, we're committed to delivering world-class service to our customers. As a Customer Support Team Associate, you will work with our internal branch locations and customer base to expedite orders from our eCommerce platform through the logistics chain — playing a key role in keeping our operations running smoothly.

Company Website: http://www.homans.com/careers

 

Responsibilities of a Customer Support Team Associate:

• Work with branch locations to communicate upcoming and expedite orders
• Source equipment and materials from within the company
• Report inventory and logistical needs to management
• Communicate with customers on order status and delivery/pick-up dates
• Work with the customer base to resolve issues
• Communicate internally on potential solutions and changes
• Support Business Development by identifying potential growth opportunities and handing off prospects to the Business Development Center
• Other duties as assigned.

Qualifications

Qualifications of a Customer Support Team Associate:

• Experience providing a high level of customer service
• Excellent telephone and written communication skills
• Demonstrated proficiency with computers and technology
• Strong problem-solving and decision-making skills
• Ability to build and maintain relationships
• Ability to follow up and follow through
• High School Diploma or GED required

 

There's no place like Homans!

• Competitive compensation with growth potential
• Career advancement opportunities – internal mobility to expand your role
• Comprehensive benefits (Medical, Dental, Vision, 401k, HSA, PTO, EAP)
• Employer-Paid Life/AD&D Insurance
• Employee Stock Purchase Plan
• Health & Wellness Program

#IND1