Site Reliability Engineer (SRE) Specialist - ServiceNow

About the team:  

At the Capco Technology Delivery Center, we are dedicated to the financial services industries. Our professionals combine innovative thinking with unrivalled industry and domain expertise to offer our clients consulting expertise, complex technology and package integration, transformation delivery, and managed services, to move their organizations forward. Through our collaborative and efficient approach, we help our clients successfully innovate, increase revenue, manage risk and regulatory change, reduce costs, and enhance controls. Our teams stay at the forefront of industry trends and technologies that are driving innovation. From strategy to launch, we are adept at delivering across the full product lifecycle.   

About the Job:  

As a member of the Capco Technology Delivery Team, you’ll bring practical knowledge of agile development methodologies and engineering best practices. As a Site Reliability Engineer (SRE) Specialist, you’ll play an integral role using your experience and skills to contribute to the quality and implementation of our projects.  

What You’ll Get to Do:  

• Design and implement SRE principles to enhance system reliability, scalability, and performance. 
• Automate operational processes and establish robust monitoring, alerting, and incident response systems.Provide strategic insights to ensure security compliance and risk mitigation in DevOps practices.  
• Act as the Subject Matter Expert (SME) in IT Operations, leveraging ITIL best practices to optimize processes. 
• Oversee CloudOps strategies, ensuring high availability and resilience of cloud-based systems. 
• Lead the design, development, and deployment of ServiceNow modules, including ITSM, ITOM, and CMDB. 
• Optimize workflows and automate service delivery processes using ServiceNow capabilities..  

What You’ll Bring with You:  

• 5+ years in IT operations, including CloudOps and SRE roles, with hands-on ServiceNow implementation expertise. 
• Deep understanding of ITIL principles and their practical application. 
• Expertise in cloud platforms (AWS, Azure, GCP) and containerization tools (Docker, Kubernetes). 
• Proven track record of implementing and managing ServiceNow modules. 
• Experience with workflows, scripting, and custom integrations within ServiceNow. 
• Strong problem-solving and decision-making abilities. 
• Excellent communication and collaboration skills to work across diverse teams. 

Why Capco?  

A career at Capco is a chance to help reshape the competitive landscape in financial services. We launch new banks, transform existing ones, and help our clients navigate complex change. As consultants, we work on the front-end business design all the way through to technology implementation.   

We are the largest Financial Services focused consultancy in the world, serving everyone from global banks to emerging FinTechs, from strategy through digital transformation, design, business consulting, data and analytics, cyber, cloud, technology architecture, and engineering.