Clinical Intake Coordinator - Reception Center

Job Summary:

We are seeking a dedicated and client-centered Clinical Intake Coordinator to join our team. This role is responsible for overseeing various aspects of client intake, case management, and administrative tasks to ensure smooth operations and high-quality service delivery. The ideal candidate will have experience in harm reduction, client engagement, and program development, with strong organizational and leadership skills. 

 

Key Responsibilities: 

• Supervise unit operations as needed. 

• Assess all referred clients to determine appropriateness for admission. 

• Manage intake and discharge data entry, ensuring accurate client assignment to caseloads. 

• Network with referral sources to facilitate client placements and program success. 

• Serve as the senior on-site manager on Sundays and as needed during the week. 

• Provide case management for a small caseload of clients. 

• Facilitate one group session to support client engagement and program goals. 

• Assist in the development and implementation of program goals as part of the management team. 

• Provide emergency first aid and CPR assistance when needed. 

• Submit a daily report to DHS (7 days a week) in compliance with program requirements. 

• Respond to hospital calls related to client referrals and care coordination. 

• Welcome all new intakes, provide program orientation, and conduct facility tours. 

• Develop initiatives to improve client retention and engagement. 

• Support clients in their transition to the Safe Haven, ensuring a client-centered and harm reduction approach. 

• Oversee and manage intake packets for new clients. 

• Assist with chart audits to ensure documentation accuracy and compliance. 

• Utilize SOAR training to assist eligible clients with disability benefits applications. 

 

 Perform other related duties as assigned. 

 

Qualifications & Skills: 

• Experience in case management, intake coordination, or program supervision within a social services setting. 

• Strong understanding of harm reduction and client-centered care approaches. 

• Ability to work independently while also collaborating with a multidisciplinary team. 

• Excellent organizational, communication, and problem-solving skills. 

• Proficiency in data entry and report submission, with attention to detail. 

• CPR/First Aid certification (or willingness to obtain). 

 

This role is a vital part of our team, ensuring that clients receive the support and resources they need in a compassionate, structured, and professional environment. If you are passionate about making a difference in the lives of vulnerable individuals, we encourage you to apply.