Director, Urban High-Rise Management

Description

Company Summary

Seabreeze Management Company is a full-service property management firm with a diverse management portfolio of over 150,000 residential and commercial properties. Based in Aliso Viejo, California, Seabreeze has offered an unrivaled client experience to commercial common-interest developments and homeowners’ associations for over 35 years. With offices throughout California, Nevada, Arizona, Idaho, and Washington Seabreeze and its family of companies has expanded its mission to be a trusted advisor and collaborative partner with developments to build thriving associations through superior service and integrity. 

At Seabreeze, people are at the heart of what we do. Our philosophy, “Passion when combined with commitment, makes anyone unstoppable” is carried out by enthusiastic and customer-centric teams who serve the communities where we work and live. 

What You’ll Do:

With sound industry knowledge, the Director, Urban High-Rise Community Management is responsible for leading the performance of a portfolio of high-rise HOA communities, mixed use development in major metropolitan markets (e.g., Los Angeles, Orange County, San Diego). This role provides strategic oversight of governance, operations, financial performance, resident experience, and vendor execution while serving as a senior advisor and escalation point to Boards of Directors. The Director, Urban High-Rise is accountable for client retention, operational excellence, and revenue growth through disciplined portfolio management and strong leadership of community management teams.

Portfolio Leadership

• Provide oversight for a portfolio of urban high-rise HOA communities, ensuring consistent execution of operational and service standards.
• Monitor performance trends, identify risk indicators, and implement strategies to strengthen community outcomes.

Board Governance & Client Partnership

• Serve as the senior escalation point and trusted advisor to Boards of Directors and key stakeholders.
• Guide Boards on governance best practices, policy implementation, and long-range planning while ensuring alignment with governing documents and regulatory requirements.

High-Rise Operations & Risk Oversight

• Provide oversight of complex high-rise building operations, including life-safety systems, access control, elevators, mechanical systems, and critical vendor performance.
• Ensure emergency preparedness, escalation protocols, and risk mitigation strategies are consistently implemented.

Financial Performance & Business Management

• Oversee annual budget planning, reserve strategy alignment, and financial reporting across assigned communities.
• Monitor financial performance trends, support assessment planning, and ensure cost controls and operational efficiency.

Capital Projects & Vendor Strategy

• Provide leadership oversight for major capital improvement projects, ensuring scope alignment, vendor accountability, and resident communication planning.
• Lead vendor strategy including contract negotiations, renewals, competitive bid processes, and service performance evaluation.

Client Retention & Revenue Growth

• Drive retention strategy by monitoring portfolio health indicators and proactively addressing issues impacting Board confidence.
• Support revenue growth by identifying fee optimization opportunities, supporting new community onboarding, and partnering with leadership on business growth initiatives.

Leadership & Talent Development

• Lead, coach, and develop General Managers to drive accountability, improve performance, and strengthen succession readiness.
• Establish clear expectations, performance standards, and training priorities aligned with high-rise operational demands.

Compliance & Cross-Functional Partnership

• Ensure compliance with governing documents, California HOA requirements, and internal company standards.
• Partner with Finance, Legal, Maintenance/Engineering, HR, and Executive Leadership to resolve escalations and drive performance outcomes.

Working Environment:

• Hybrid, may work out of the Los Angeles or San Diego regional offices
• May require work outside of a traditional Monday – Friday work week and outside of traditional business hours
• Office setting when not traveling to various locations

Requirements

What You Bring:

• PCAM and CPM certified desired
• 10+ years of HOA industry experience.
• At least 5 years of pro