Customer Service Ordermanager Auto with German

Responsibilities

• Act as the main contact for customers and agencies regarding supply chain topics.
• Manage and monitor customer orders from entry to delivery in SAP.
• Provide regular order status, stock updates, and standard reports.
• Handle order changes, call-offs, shortages, and delivery confirmations.
• Coordinate shipment planning with Transport & Logistics.
• Resolve logistical claims, blocked stock issues, and documentation gaps.
• Support intercompany and external hirework coordination.
• Monitor credit limits and initiate delivery stops when required.

Requirements

• Experience in customer service, order management, or supply chain roles.
• Good knowledge of SAP and order-related processes.
• Understanding of logistics, Incoterms, and order documentation.
• Strong organizational skills and ability to manage priorities.
• Customer-oriented mindset and problem-solving skills.
• Excellent communication skills in English and German.
• Ready to work in a hybrid mode - 4 days a week in Dąbrowa Górnicza

ArcelorMittal is the world's leading steel and mining company, with a presence in 60 countries and primary steelmaking facilities in 15 countries. Our material is part of the fabric of life. What we produce makes a difference – to individuals, communities, businesses and society. At ArcelorMittal, the safety, health, and wellbeing of our employees are our top priorities. We believe that every accident is avoidable, and it is essential for every employee, from the shop floor to the management committee, to hold this belief. 
Our purpose is to produce ever smarter steels that have a positive benefit for people and planet. Steels made using innovative processes which use less energy, emit significantly less carbon and reduce costs. Steels that are cleaner, stronger and reusable. Steels for electric vehicles and renewable energy infrastructure that will support societies as they transform through this century. With steel at our core, our inventive people and an entrepreneurial culture at heart, we will support the world in making that change. This is what we believe it takes to be the steel company of the future.