E-Commerce / Internet Portal and Inside Sales Manager - Residential, Floor Covering Division

Milliken & Company is a global manufacturing leader whose focus on materials science delivers tomorrow’s breakthroughs today. From industry-leading molecules to sustainable innovations, Milliken creates products that enhance people’s lives and deliver solutions for its customers and communities. Drawing on thousands of patents and a portfolio with applications across the textile, flooring, chemical and healthcare businesses, the company harnesses a shared sense of integrity and excellence to positively impact the world for generations. Discover more about Milliken’s curious minds and inspired solutions at Milliken.com and on Facebook, Instagram, LinkedIn and Twitter.

POSITION TITLE

E-Commerce/Internet Portal and Inside Sales Manager - Residential, Floor Covering Division

 

 

POSITION OVERVIEW

This position is located in Spartanburg, SC to facilitate cross-functional work activities with Marketing, Merchandising, and Design. The role reports to the Residential Business Leader and dotted line to the Marketing Leader. The E-Commerce manager performs online sales activities and is responsible for communicating with clients, managing backend portals, product data, images, pricing, etc., and promoting the company on 3rd party internet retailer sites while ensuring sales goals are attained and liaising with stakeholders on the Internet. The successful candidate will direct business activities relative to Area Rug product sales within target market channels, aligned with the following key responsibilities:  

 

JOB RESPONSIBILITIES

• Own the Plytix platform for product information & digital asset management (PIM/DAM) and update all necessary data pertaining to products, i.e. SKU, UPC Code, pricing, shipping, images, video, marketing copy, etc.
• Manage multiple brand portals for improved customer experience, as well as create and maintain mapped channels within the PIM/DAM to ensure product data is correct for each retailer’s specific needs.
• Oversee backend portals for Wayfair, Overstock, etc. in addition to providing support for strategic partners. 
• Establish EDI/STFP connections for eligible customers for inventory, orders, invoicing, etc.  
• Assist Credit and Finance teams to ensure deductions, CIDs, etc., are resolved in a timely manner and payment terms are adhered to. 
• Proactively work with the sales team for existing customers to upload and implement data consistently across the customer base. 
• Liaison between design/merchandising/sales team/customer base to ensure design modifications are uploaded to our internal website and customer websites in a timely manner
• Serve as the in