Senior Technical Project Manager Unit 42 Consulting Operations

Company Description

At Palo Alto Networks®, everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish – but we’re not here for easy. We’re here for better. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

We’re changing the nature of work. Palo Alto Networks is evolving to meet the needs of our employees now and in the future through FLEXWORK, our approach to how we work. From benefits to learning, location to leadership, we’ve rethought and recreated every aspect of the employee experience at Palo Alto Networks.  And because it FLEXes around each individual employee based on their individual choices, employees are empowered to push boundaries and help us all evolve, together.

Job Description

Your Career 

The Senior Technical Project Manager will be a member of the Global Consulting Operations team and will be responsible for supporting multiple projects concurrently in partnership with our technical teams, clients, and internal stakeholders. This position will support both Digital Forensics and Incident Response engagements, as well as Proactive Services engagements and will report directly to the Program Manager for Unit 42 Security Consulting Project Management.

Your Impact as a Senior Technical Project Manager:

• Manage multiple projects effectively by defining schedules and goals based on Statements of Work (SOWs) and communicating directly with clients where needed
• Maintain and update status reports for external clients and customers 
• Identify issues and risks related to projects and overall health of the client;  Ensure any identified issues/risks are escalated to the project Engagement Lead
• Partner and guide technical team members to accomplish project goals and objectives, ensuring execution of project tasks, and monitoring progress to completion
• Support the delivery of quality solutions to clients and customers, with a goal of exceeding expectations
• Maintain a strong understanding of the Professional Services team’s skill sets
• Partner with consulting leadership with any staffing needs for each project
• Develop strong partnerships with internal and external stakeholders for each project 
• Partner with the Engagement Lead to ensure the projects adhere to budget and time frame guidelines 
• Partner with Engagement Lead to look for opportunities to increase client satisfaction and deepen relationships 
• Comfortable with managing customer expectations and dealing with conflict
• Business level German language proficiency is a strong plus 

Qualifications

Your Experience

• Bachelor’s degree in MIS, Cybersecurity, Computer Science or related field, or equivalent work experience
• PMI Project Management Professional (PMP) certification or equivalent preferred
• 7+ years of professional experience in Project Management, focusing in one or more of the following: Cybersecurity, Digital Forensics, Software Defined Lifecycle (SDLC)/Infrastructure or other related technical environments  
• Ability to lead multiple large-scale projects creating project plans and ensuring on-time task execution and documentation
• Flexibility to work nights, weekends, holidays as needed  
• Proven ability to work autonomously, prioritize projects, solve problems requiring meticulous attention to detail, multitask, and communicate with stakeholders at all levels of our client organizations
• Ability to maintain confidentiality and diplomacy
• Ability to communicate effectively in both verbal and written form
• Strong proficiencies with Google Suite, Asana, and Clarizen preferred
• Previous direct client/customer consulting experience preferred

Additional Information

The Team

Unit 42 Consulting is Palo Alto Network's security advisory team.  Our vision is to create a more secure digital world by providing the highest quality incident response, risk management, and digital forensic services to clients of all sizes. Our team is composed of recognized experts and incident responders with deep technical expertise and experience in investigations, data breach response, digital forensics, and information security. With a highly successful track record of delivering mission-critical cybersecurity solutions, we are experienced in working quickly to provide an effective incident response, attack readiness, and remediation plans with a focus on providin