Sales Operations Sr. Analyst - Order Management

Company Description

Our Mission

At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life.

We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish – but we’re not here for easy. We’re here for better. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Job Description

Your Career

Sales Operations Sr. Analyst - Order Management at Palo Alto Networks resides within the Sales Operations department ensuring the accurate and timely processing of a high volume of purchase orders. You will work out of our NAM office and will report to a manager in our Santa Clara headquarters. The role demands incredible attention to detail, the ability to work as part of a team and on one’s own, a desire to learn systems and processes very quickly and the skills to adapt to ever-changing business requirements. This position requires team members to be available to work extended hours at the end of each month and the fiscal quarter.

Your Impact

• Manage daily sales orders and placement into CRM-Sales Force System with precise accuracy and cross-checking ERP-SAP system
• Sales Operations Analyst, Order Management receives and processes all types of purchase orders from Palo Alto Networks’ distributors and direct resellers in each of the three assigned regions (EMEA, JAPAC & NAM).
• Handle escalation of activities and ensure accuracy on approved quotes
• Review all required documentation are transferred to the back office
• Adhere to contract and licensing terms and recognition policies are met
• Each purchase order is reviewed for accuracy to ensure it matches approved quotes, adheres to contract and licensing terms, meets Palo Alto Networks procurement and revenue recognition policies and is being placed by an authorized channels distributors and reseller partner.
• Certain activities in Salesforce.com are administered Once a purchase order is deemed clean, before the transactions are transferred to Order Fulfillment and Trade departments for final processing and shipping.
• Collaborate with other external and internal departments to quickly resolve customer concerns.
• Interact directly with Distributors, PAN Channels Distributors, PAN Channels and Sales Reps. As required
• Liaises with Sales Rep, Inside Sales for opportunities and quotes related issue, with Deal desk for pricing and quotes matters, may collaborates with sales Ops. For any operational issues and Sales Account team for account registration related issues.
• Liaises with Fulfillment, Trade and Logistics teams to relay compliance, shipment and delivery information/documentations
• Tracking and communicating any order matters (e.g order status, shipment status, serial number, etc) to both internal and external stakeholders. 
• Design, develop and maintain role-based training paths for new hires.
• Assist UAT Testing, responsible for meticulously evaluating and validating system changes, enhancements, or new implementations to ensure seamless functionality and alignment with business requirements.
• Tasked with Recon, meticulously comparing and aligning data between Salesforce (SFDC) and SAP reporting systems to ensure accuracy, consistency, and integrity in sales order information.

Qualifications

Your Experience

• Enthusiastic, dependable, team-oriented, and able to work with minimal supervision 
• Excellent time management, organizational. And communication skills 
• Ability to communicate with all levels in the organization, external and internal customers, and work effectively in a team environment 
• Willingness to work on a flexible schedule, according to activity volume
• Experience with Salesforce.com and preferred 
• Quote to Cash 
• 2-3 years related experience

Additional Information

Our Commitment

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together. To learn more about our dedication to inclusion and innovation, visit our Life at Palo Alto Networks page and our diversity website.

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applica