Solar Performance Specialist, Residential

About OmnidianOmnidian, Inc. is a fast-growing Series C tech-enabled service company revolutionizing performance assurance for the distributed solar and energy storage industries.  Omnidian is building a more sustainable future for the planet through our passionate teams, our innovative technology, and by creating an amazing customer experience. We are headquartered in Seattle, WA
The JobThe mission of the Operational Success Team is to provide upfront onboarding, as well as sustained operational support for Omnidian’s residential solar assets. The Operational Success Team members have a variety of skill sets and often become subject matter experts within their role. 
Within the Operational Success Team, the Solar Performance sub-team is responsible for ensuring the integrity of installations through our Performance Verification Test.

What you'll do

• Diagnose performance alerts related to solar systems during their first 30 days and take appropriate troubleshooting actions
• Support escalated cases and work internally to drive them to resolution
• Work with customers directly to resolve their system issues.
• Learn, execute, and help implement improvements for existing and new processes
• Work collaboratively with internal Residential Operations teams, including Portfolio Operations Managers, Field Service, Customer and Technical Support Teams, and Client Success Managers

Who you are

• Highly responsive and organized
• Keen attention to detail and accuracy
• Takes ownership of resolving issues to completion
• Works autonomously with minimal oversight
• Comfortable working with large data sets
• Respectful and possess stellar communication skills and enjoy providing amazing customer service
• Comfortable working cross-functionally with different departments

Experience You'll Need

• 2 years of solar technical experience diagnosing and troubleshooting solar components, including battery storage systems.
• Track record of identifying opportunities to improve processes
• Track record of working cross-functionally with different departments
• Track record of working directly with customers and proficiency in resolving customer concerns

Experience that's a Plus

• CRM experience, particularly in Salesforce Service Cloud

Work-Life and Culture

• Most of our roles offer the opportunity to work remotely
• If you are in the Seattle area, we offer a vibrant office space in the historic and beautiful Smith Tower, in the heart of Pioneer Square
• We prioritize applicants near one of our employee clusters and offer one or more local gatherings per year
• We provide outstanding benefits including family medical, dental, vision, disability, 401(k) administration and $1k match per year and thoughtful paid time off
• We offer 12 weeks of paid parental leave to all FTE employees (birthing and non-birthing) after 1 year, and four-week paid sabbatical leave after four years
• We offer a competitive total compensation package that includes monthly health insurance premiums and long-term stock options for every employee
• We love to lift each other up through company-wide slack channels such as #puppiesandpets, #omnidian-wellness, #praiseandbooms and #sustainablefuture
• We have affinity groups to help employees feel seen and supported, such as Rainbow Array, BIPOC, Thriving Survivors, Vets at Omnidian, Black Lights Matter and Neurospicy R Us
• We are a passionate, mission driven team that believes in collaboration, mutual respect and trust. For examples, come Discover our Story!

Grow with us

• We mentor and invest in our employees and prioritize them for future opportunities. Check out our Instagram reels to see a few career journey examples
• Here are the three roles in the Systems Onboarding career track:
• Solar Performance Specialist
• Senior Solar Performance Specialist
• Solar Performance Supervisor
• We’re a fast-growing startup, which means we’re constantly reinventing processes, adding new products, and asking people to use all of their skills and talents. That means there’s gonna be a lot of opportunities for you to grow, which also means you will likely be stretched in ways you’ve never experienced in a job before. If you are resilient, determined, and not afraid of a big challenge, come apply. 

Timing

• We are hiring multiple positions, with likely start date in early January
• Priority deadline for applications: Wednesday, Nov 12. Applications submitted after this da