Customer Support Associate

<p><strong>Hello! 👋🏽</strong></p><p><span>At Factorial we're looking for a new </span><strong>Customer Support Associate</strong><span> to help us boost the company to the next level.</span></p><p><span>We believe in developing our team, spreading our company culture, and sharing our views on how Human Resources can make a difference for organizations all over the world. </span></p><p><br/></p><p><strong>Ready to be part of the challenge?</strong></p><p><span>We are looking for a </span><strong>Customer Support Associate </strong><span>to join our team. Currently, the team is made up of 80 people of different nationalities. </span></p><p><br/></p><ul> <li><p><span>Maintain and create simultaneously </span><strong>strong relationships with existing customers</strong><span>.</span></p></li> <li><p><strong>Problem-solving: </strong><span>Ensure all needs and queries are resolved</span><strong> via ticket/phone/email/chat.</strong></p></li> <li><p><span>Control and </span><strong>follow up on any bugs</strong><span> with the operations team and the client. Assist with basic troubleshooting.</span></p></li> <li><p><span>Provide information about </span><strong>products/services/policies</strong></p></li> <li><p><span>Document Interactions</span></p></li> </ul><p><br/></p><p><strong>Your Profile 🧐</strong></p><ul> <li><p><strong>English</strong><span> is a must, along with proficiency in </span><strong>one or more </strong><span>of the following languages: </span><strong>Spanish, German, Italian, French, or Portuguese.</strong></p></li> <li><p><span>You demonstrate full ownership on each activity you develop.</span></p></li> <li><p><span>You are proactive and you like to put forward new ideas.</span></p></li> <li><p><span>Excellence in communicating and problem-solving.</span></p></li> <li><p><span>Previous experience dealing with Customers is a plus!</span></p></li> </ul><p><br/></p><p><strong>Perks of being part of our team 😏</strong></p><ul> <li><p><span>High growth, multicultural and friendly environment 🤝</span></p></li> <li><p><span>Save expenses with </span><a href="https://cobee.io/en/" rel="noopener noreferrer" target="_blank"><span>Cobee</span></a><span> 💰 and get your salary in advance with </span><a href="https://www.payflow.es/" rel="noopener noreferrer" target="_blank"><span>Payflow</span></a><span> 💸</span></p></li> <li><p><span>Healthy life with </span><a href="https://site.gympass.com/es" rel="noopener noreferrer" target="_blank"><span>Gympass</span></a><span> 🧘🏽‍♀️ and </span><a href="https://es.alan.com/" rel="noopener noreferrer" target="_blank"><span>Alan</span></a><span> as private health insurance 🩺</span></p></li> <li><p><span>Language classes with </span><a href="https://yolkacademy.com/" rel="noopener noreferrer" target="_blank"><span>Yolk Academy</span></a><span> 👩🏽‍🏫</span></p></li> <li><p><a href="https://syra.coffee/?gclid=Cj0KCQjwzYGGBhCTARIsAHdMTQzwIL0DTus1YRjOhVrndUv4I7PVaM8A46_gQVTegKW-xuPTxyB0xssaAjIAEALw_wcB" rel="noopener noreferrer" target="_blank"><span>Syra</span></a><span> discounts, </span><a href="https://www.norarealfood.com/en/" rel="noopener noreferrer" target="_blank"><span>Nora </span></a><span>&amp; </span><a href="https://www.apeteat.com/en" rel="noopener noreferrer" target="_blank"><span>Apeteat </span></a><span>lunch❗</span></p></li> <li><p><span>Breakfast in the office, organic fruit🍏 and free caffeine and theine☕</span></p></li> <li><p><span>Pet Friendly 🐶 and no dress code!😀</span></p></li> </ul><p><br/></p><p><span>Is this you</span><em>?!</em><span> </span><strong>Come rock the world with us!</strong></p><p><br/></p><p><strong>About us 🚀</strong></p><p></p><p><strong>At Factorial, we’re building the leading business management software for companies of all sizes.</strong> Our platform centralizes key workflows across HR, finance, and operations, freeing teams from manual processes so they can focus on what really matters: leading, growing, and taking care of their people.</p><p>With over 1,200 employees across 7 markets, we serve 700,000+ users and are one of Europe’s fastest-growing SaaS companies, backed by top-tier investors and proudly headquartered in Barcelona.We believe in bold goals, radical ownership, and inclusive collaboration. If you're excited to shape the future of business management technology, we’d love to meet you.</p><p></p><p><strong>Our Values🫀</strong></p><ul> <li><p><strong>We own it</strong><span>: We take responsibility for every project. We make decisions, not excuses.</span></p></li> <li><p><strong>We learn and teach</strong><span>: We're dedicated to learning something new every day and, above all, share it.</span></p></li> <li><p><strong>We partner</strong><span>: Every decision is a team decision. We trust each other.</span></p></li> <li><p><strong>We grow fast</strong><span>: We act fast. We think that the worst mistake is not learning from them.</span></p></li> </ul><p><br/></p><p><span>Wanna learn more abou