EPIC Scheduling Specialist

The Epic Administrator (EA) is a position which actively supports the clinical operations of PPGNY to improve service to providers and patients seeking care. This position engages with relevant staff to accelerate access and productivity-related enhancements to improve provider and patient experience. Must understand nuances between physician, advance practice clinician, and nursing schedule templates.

 

· Participate in the development and implementation of the design of daily schedule and provider templates that enhance patient access and scheduling workflows.

· Provides continued maintenance to ensure that provider templates align

PPGNY guidelines, regulatory requirements, and best practices.

· Understands and applies knowledge of clinical operations in order to work collaboratively with Operations and Clinical Leadership and facilitate communication and coordination between departments to optimize scheduling efficiency.

· Fulfills schedule change requests quickly and accurately, consistently seeking opportunities to utilize best practice strategies and techniques. Responsible for communicating schedule changes to providers and appropriate staff.

· Ensure that vacation schedules align with organizational and site-specific objectives and agency policy.

· Partner with Health Center Management to develop and implement strategies that achieve organizational objectives and productivity standards.

· Notify center managers, directors, and relevant personnel of any staffing changes promptly.

· Ensure seamless communication regarding changes to maintain operational continuity.

· Proactively identify and address scheduling issues

 

· Maintain accurate and up-to-date documentation of scheduling processes and procedures.

· Track and monitor appointment availability within the electronic health record.

· Maintain/update scheduling SOP and other job tool

 

· Meets Clinical Services Standards of Behavior

· Completes all responsibilities according to established protocols, polices and standards

· Practices in the areas of ADA and regulatory compliance programs such as HIPAA.

· Performs other educational and experiences related duties as required.

 

· A demonstrated commitment to PPGNY’s mission related to bodily autonomy, health equity, gender and racial justice

· A demonstrated commitment to learning about and enhancing practices related to racial equity and its impact on healthcare systems.

· Strong relationship building and communication skills, including an ability to work and build trust across cultural differences related to race, class, age, gender, gender identity and expression, sexual orientation, religion, ethnicity, national origin or ability; and to reflect on one’s personal identity with humility

 

· Excellent customer service and communication skills

· Ability to remain focused and calm in stressful situations

· Excellent interpersonal and verbal skills

· Superior oral and written communication skills

· Ability to develop and maintain effective, professional relationships with internal and external stakeholders

· Ability to work effectively as part of a team

 

· Proficient in Microsoft Office Suite or similar software

· Familiarity with Microsoft Excel

· High degree of comfort with electronic health record

· Familiarity with creating and customizing scheduling templates, and other relevant tasks within the EPIC system.

 

· Keen attention to detail

· Excellent organizational skills

· Outstanding time management skills, including the ability to work under deadlines.

· The ability to produce high quality work in a fast-paced environment with changing and/or competing priorities.

· Ability to exercise sound judgment and independent decision-making skills.

· Ability to produce reliable, high-quality work with minimal direct supervision.

· Ability to exercise discretion in the handling of confidential information.

· Ability to work a flexible or extended schedule, including evenings and weeken