Branch Customer Service Representative -Aurora, CO

Location Details:  

• Aurora, CO

Position Schedule / Shift:  

• Monday - Friday 8:30am - 5:30pm MT (One Rotating Saturday a month working 9:00am - 1:00pm) 

Position Summary 

Customer service talent is in demand, and today’s candidates want a role where they can build relationships, grow their skills, and make a real impact every day. As a Branch Customer Service Representative with The Auto Club Group, you’ll be the welcoming face of AAA—helping members with trusted products and services while driving satisfaction, sales, and long-term career growth. 

Key Responsibilities 

• Member Service & Sales: Greet, service, and support members by promoting and selling membership, travel products, select banking products, and other ACG offerings. 

• Lead Generation & Promotions: Generate leads, share travel and insurance specials, provide travel information, and conduct outbound promotional calls for insurance and travel products. 

• Customer Support & Problem Resolution: Respond to member inquiries, help resolve complaints, and refer complex questions or concerns to senior staff, agents, or management when appropriate. 

• Cashiering & Payment Processing: Process payments for insurance policies, travel products, tickets, and travel money products while handling remittance/depository transfers and balancing the cash drawer. 

• Branch & Team Support: Provide administrative support to travel and insurance sales staff during peak periods and participate in office activities that support branch goals. 

• Additional Responsibilities: Perform other duties as assigned. 

Required Qualifications 

• High School Diploma or equivalent 

• Customer Experience: Experience working in a customer-focused environment and delivering timely, helpful solutions. 

• Problem Solving & Ownership: Ability to take personal responsibility, use good judgment, and seek solutions when challenges arise. 

• Digital Confidence: Comfortable using Microsoft Office applications and learning workplace technology that supports customer service. 

• Organization & Prioritization: Able to multitask, prioritize work effectively, and stay focused on meeting office and customer service goals. 

Key Strengths for Success in This Role: 

• People-First Service Mindset: Bring passion and enthusiasm for working with people while consistently exceeding member expectations through professionalism, efficient service, and a well-maintained work area. 

• Communication & Teamwork: Communicate effectively, both verbally and in writing, and work collaboratively in a team environment. 

• Accuracy & Attention to Detail: Perform basic mathematical calculations accurately to support monetary transactions. 

• Adaptability & Pace: Work under pressure in a high-volume, fast-paced customer service environment. 

• Schedule Flexibility: Work irregular hours, including holidays and weekends, and participate in community events when needed. 

Work Environment 

• This is an in-office position.  Employees will service ACG members in-person and are based on site in an ACG branch facility.  

Compensation & Benefits Overview 

ACG complies with all applicable state and local laws regarding required benefits (including PTO, paid sick leave, etc.) 

Compensation: 

• Competitive hourly wage of $19.00–$21.50, based on experience, plus additional incentives and annual bonus potential based on performance. 

Benefits: 

At ACG, we offer a comprehensive and flexible benefits package designed to support your health, financial well-being, and professional growth. 

Health & Wellness 

• Medical plans with multiple coverage options, including HSA eligibility. 

• Prescription drug coverage. 

• Dental and vision