Senior Product Manager - Verification/KYC

About Zepz

Zepz Group is the group powering leading global remittance brands: WorldRemit and Sendwave. Zepz Group has been disrupting an industry previously dominated by offline legacy players by reducing the barriers to finance and increasing safety and convenience for users. Every day, Zepz Group and its brands work towards unlocking the prosperity of cross-border communities through finance and technology - driven by the vision of a world that celebrates migrants’ impact on prosperity, at home and abroad. Zepz served over 9+ million users through its presence in over 4,600 corridors with over 40 send countries and 90 receive countries

Come join us!

Zepz.io

Our Commitments:

1. We act like owners - We are relentlessly delivering for our users and spending money thoughtfully. 
2. We embrace embarrassing honesty - We function best when we're open and honest with one another — especially about our challenges and doubts. 
3. We have a bias to action - We get to first outcomes quickly, iterate and learn. 
4. We strive to be better - We may make mistakes, but always learn from them.
5. We are inclusive - to better reflect and serve our users.

What you will own:

As a Senior Product Manager for Verification at Zepz, you'll report to the Director of Product in our Identity domain. You will lead the strategy and execution for product features that enable Zepz to verify the identity of our customers and keep us in compliance with KYC and other regulations across our brands and geographic footprint. Your primary goals will include preventing duplicate accounts, enforcing KYC policies and helping customers verify their identity. You'll develop data-driven insights to guide decision-making, collaborate with cross-functional teams to execute promotional strategies, and continuously refine our loyalty offerings. We are growing fast and are at a stage where we want to move fast with high stability, so you'll have to be comfortable with making progress with incomplete or imperfect information.

Key Responsibilities

• Develop and manage the product roadmap for KYC, Compliance, and Duplicate Account Prevention functions, aligning with company goals and regulatory timelines.
• Collaborate with cross-functional teams—including Engineering, Operations, Customer Support, and Data Analytics—to deliver compliant, efficient KYC solutions.
• Streamline and refine KYC workflows to improve verification success rates and minimize onboarding friction.
• Monitor industry trends and regulatory changes, translating insights into impactful product updates.
• Leverage data analytics to evaluate product performance, identify bottlenecks, and optimize KYC processes while ensuring privacy and security.
• Identify and mitigate KYC and compliance risks, proactively establishing safeguards.
• Manage third-party vendors, ensuring compliance and performance standards are met.
• Advocate for customer experience improvements that balance regulatory compliance with a seamless user journey.
• Ensure alignment with international financial regulations and standards.

What you bring to the table: 

• Proven experience in product management within fintech or a similar industry, with a strong focus on KYC, compliance, or risk management. You have a solid understanding of regulatory requirements and their impact on business processes and user experience.
• Extensive experience designing, implementing, and optimizing KYC and compliance processes in a global or highly regulated context.
• Strong analytical skills with proficiency in SQL, data visualization tools, and statistical analysis. You’re skilled at building data frameworks to monitor compliance efficiency and assess performance against industry standards.
• You’re naturally curious and proactive, willing to dig into data, systems, and tools—including writing SQL or working through code snippets— to find answers and insights quickly.
• Demonstrated ability to work effectively in cross-functional, remote team environments across global time zones. You are comfortable with asynchronous communication and collaboration.
• Clear and collaborative communication skills. You’ll be making complex tradeoffs involving regulatory compliance, user experience, and business needs, and sharing these insights thoughtfully with stakeholders at all levels.
• Experience leading cross-functional initiatives to deliver successful KYC or compliance solutions that meet regulatory and user experience requirements.
• Self-starter mentality with a bias for action and an ability to operate independently