DEPARTMENT OF ECONOMIC SECURITY

Your Partner For A Stronger Arizona.

DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona.

DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life.

EMPLOYER OUTREACH SPECIALIST SENIOR

Job Location:

Division of Employment and Rehabilitation Services  (DERS)
Workforce Solutions Administration (WSA)
1789 West Jefferson Street, Phoenix, Arizona 

Posting Details:

Salary: $25.8786/ hourly ($53,827.48 annually)  

Grade: 19

Closing Date: Open until sufficient resumes are received

Job Summary:

Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES), we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals that are committed to service, community, and teamwork. To learn more about DES, please visit des.az.gov; or click on the link here to view ‘Our DES’ video. Come join the DES Team!

The Department of Economic Security, Division of Employment and Rehabilitation Services (DERS) strengthens Arizona communities by bridging and minimizing gaps to employment and independence.

DES is seeking an experienced and highly motivated individual to join our team as an Employer Outreach Specialist Senior with the Workforce Solutions Administration (WSA). This position is responsible for providing a wide range of recruitment-related services to engage, assess, advise, and assist Arizona businesses in meeting their workforce needs to effectively prepare and match job seekers with the business clients’ employment opportunities. Services are provided through 1:1 or group interactions and will include client-facing, virtual/digital, or telephonic means. Services provided are tailored to each clients’ unique needs and may include one or more programs within the Administration and may focus on specialized populations depending on assignment. This position performs tasks with similar capacity to the Employer Outreach Specialist but performs more complex work in nature, handling the most complex or sensitive employment services issues. Performs senior-level professional work, serves as a lead worker over other employment services subordinates. This position will be required to utilize a business methodology that drives continuous improvement. Must be willing and able to work in correctional facilities as state/federal prisons, parole/probation offices, and/or post-release residential centers; housing or farm locations; rural remote areas of the state; and working outside of traditional 8-5 work hours.

Job Duties:

Essential Duties and Responsibilities include but are not limited to:

• Provide a wide range of recruitment-related services to engage, assess, advise, and assist Arizona businesses in meeting their workforce needs utilizing on-site employer visits.
• Partner with local area business service team members to meet local employer needs and prevent duplication of efforts utilizing partner as well as off-site visits. Provide subject matter expertise and technical assistance to external partners.
• Act as the voice of the business customer by supporting employment counselors and career advisors with an understanding of current and emerging workforce needs to effectively prepare and match job seekers with our business client’s employment opportunities utilizing in-person meetings.
• Use databases to document the continuous client relationship management services in detail. Evaluate and filter data to identify trends, gaps, and best practices.
• Provide leadership in absence of supervisor, subject matter expertise and technical staff assistance.
• Assist in the design and development of office and program operations.
• Attend training required by program assignment.

Knowledge, Skills & Abilities (KSAs):

• Knowledge of Labor Market Information and In-demand Industries and Occupations.
• Knowledge of effective recruitment, retention and workforce development methodologies applicable to businesses.
• Knowledge of social, cultural, and economic conditions that impact the populations and area(s) served.
• Skill in customer ser