Clinical Application Specialist (MRI/CT/PACS Admin)

Join a Tech Company Making a Difference in Healthcare

At Sectra, we are proud to be a market leader in medical IT and secure communications. Our solutions empower healthcare providers to deliver optimized patient-centered care and protect some of the world’s most sensitive information. Our scalable and innovative enterprise imaging platforms allow healthcare organizations to expand across various specialties, while our secure communication systems provide unparalleled data protection. Together, we enable our customers to fulfill their critical missions and positively impact patient outcomes globally.

About the Role

We are looking for a passionate Application Specialist with a strong background in IT and clinical training to join our Customer Operations department. In this role, you will focus on helping healthcare customers optimize the use of Sectra applications, providing comprehensive training and go-live support. The ideal candidate has extensive experience in clinical imaging (MRI, CT, Cardiology, and Breast Imaging) and a strong ability to engage with customers and mentor peers. You’ll be at the heart of transforming how healthcare professionals interact with technology, enabling them to deliver exceptional patient care.

This position serves as a launchpad within Sectra, offering hands-on experience with our products, processes, and customers. Through travel, shadowing, and continuous learning, you’ll gain the foundational knowledge and exposure needed to grow into future roles within our department. It’s a stepping stone for those eager to build a long-term career in healthcare technology, combining technical expertise with customer impact.

Key Responsibilities

As an Application Specialist, you will:

• Conduct workflow analysis and customize application training to meet the unique needs of each customer
• Plan, schedule, and deliver web-based and on-site training for healthcare professionals, ensuring they have the skills to optimize the use of our solutions
• Provide remote diagnostic support for technical, clinical, and end-user challenges using cutting-edge remote access technologies
• Organize and manage go-live support for new customers, ensuring a smooth transition
• Serve as a clinical expert and support project teams and customer success initiatives
• Develop and refine training processes to enhance customer understanding and satisfaction
• Foster strong relationships with internal teams and customers, ensuring a positive and cohesive company image
• Continuously innovate and improve training methodologies and technical support practices
• Travel frequently to customer sites (up to 80% travel) as required

What You Need to Succeed

Basic Qualifications:

• Fluency in English, with excellent communication and presentation skills
• Bachelor’s or Master’s degree in a relevant field
• 5+ years’ experience as an imaging technologist (CT, MRI, Cardiology, Breast Imaging)
• Prior experience leading or managing a team in a clinical setting
• In-depth knowledge of PACS systems and healthcare interoperability standards
• Strong organizational and time management skills with a focus on achieving high-quality results
• Ability to work autonomously and manage multiple projects simultaneously
• A passion for teaching and mentoring, with a proven track record of explaining complex concepts in an easy-to-understand manner

Preferred Qualifications:

• Experience as a SuperUser or PACS Administrator
• Knowledge of Sectra PACS and add-on functionality (e.g., Volume Visualization, Teaching files)
• Experience with multiple imaging modalities, including Radiology, Cardiology, Orthopedics, Mammography, and Pathology
• CIIP certification or similar credentials
• Proven project management experience

What We Offer

At Sectra, we blend the agility and excitement of a startup with the stability and global experience of a well-established brand. We foster a culture that values innovation, collaboration, and employee well-being. When you join us, you can look forward to:

• Competitive salary based on experience and qualifications ($70,000 - $90,000).
• Performance-based incentives and recognition programs.
• Generous benefits package, including medical, dental, vision, 401K matching, paid parental leave, and more.
• Comprehensive training and professional development opportunities.
• A diverse a