Overnight Valet Attendant - Omaha, NE

• Job Title: Valet Parking Attendant
• Department: Valet Parking Operations
• Reports directly to: Guest Service Coordinator
• Schedule: Full Time / Part-Time
• Status: Non-Exempt
• Compensation: $10.00 - $13.00 per hour PLUS daily Cash Tips  

(Rates can vary by market / Tips based on service performance and customer interactions)

Position Summary
The Valet Attendant is responsible for providing excellent customer service by safely parking and retrieving vehicles. As the first and last person guests see, the Valet helps create a positive and welcoming experience while following all safety and company procedures.

Primary Objective
To provide friendly, efficient, and safe valet services while ensuring the security of guest vehicles. This includes greeting guests, helping with vehicle drop-off and pick-up, managing traffic flow, and answering questions in a professional manner.

Duties and Responsibilities:

• Vehicle Inspections: Check for damage and record vehicle details on claim tickets.
• Safety: Safely park and retrieve vehicles, follow key handling procedures, and follow all safety guidelines.
• Compliance: Clock in/out for shifts and breaks on time, and report tips accurately.
• Housekeeping: Keep the valet area clean, organized, and presentable at all times.
• Customer Service & Teamwork: Handle guest concerns politely, solve problems quickly, and support a positive team environment.
• Attendance & Professionalism: Arrive on time, in full uniform, and ready to work. Follow all company rules and policies.
• Additional Duties: Help with other tasks as needed to support the team and daily operations.

Knowledge, Skills, and Abilities

Competency Requirements

To perform this role successfully, individuals must be able to fulfill each essential duty satisfactorily. The requirements listed below represent the knowledge, skills, and abilities needed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Qualifications

Education & Experience

• High school diploma or GED required.
• Previous customer service experience preferred.
• A helpful attitude and strong customer service mindset are essential.

Licenses & Background Requirements

• Valid driver’s license and reliable transportation are required.
• Must maintain an acceptable motor vehicle record (no more than 3 moving violations within 3 years).
• Must successfully pass and maintain a clean background check.
• No special certifications required.

Core Competencies

Hospitality, Customer Service & Communication

• Deliver exceptional guest service through clear, professional communication and active listening.