Crisis Clinical Supervisor - MRT, Day Shift

Description

Days Off: Saturday, Sunday

Shift: Day (9am - 5pm)

Insurance Benefits: Dental, Life, Long-term Disability, Medical (no premiums/payroll deductions for employee coverage)

Other Benefits:  Employee Assistance Program (EAP), Flexible Spending Account (FSA),  ORCA card subsidy, Paid Time Off (34 days per year), Retirement Plan

About DESC:

DESC  (Downtown Emergency Service Center) is a nonprofit organization working  to help people with the complex needs of homelessness, substance use  disorders, and serious mental illness achieve their highest potential  for health and well-being through comprehensive services, treatment, and  housing. Our vision is a community where no person is abandoned,  ignored, or experiencing homelessness.

As the region's leading  provider of services to multiply disabled adults who have experienced  chronic homelessness, DESC serves almost 3,000 people each day. Our  integrated service model is designed to help people secure and maintain  appropriate, safe and affordable housing. DESC is recognized nationally  and regionally as an innovator in developing solutions to homelessness.

JOB DEFINITION:

The MRT shift supervisor will work in coordination in establishing collaborative and engaging connections with PSH and HtH program staff from Plymouth Housing, Catholic Community Services and DESC. They will also assist in establishing working relationships with Police Precinct, Fire/Medics, DCRs, Emergency Room staff, and Crisis Connections. As part of the team, the shift supervisor will be responsible for providing clinical and psychosocial assessments in the field and mental health evaluations to determine the least restrictive alternatives to ITA.

MAJOR DUTIES AND RESPONSIBILITIES:

ADMINISTRATIVE RESPONSIBILITIES

• Coordinate day to day schedule, making changes and adjustment due to staff call outs and call volume. Maintain staffing model through managing weekly and monthly scheduling in coordination with staff requests for PTO.
• Assist the Project Manager in planning, implementation, and coordination of MR services.
• Conduct performance evaluations of clinical staff on scheduled basis and keep supporting documentation in confidential files.
• Cooperate and problem solve with community providers, DESC programs, and other relevant entities.
• Promote and maintain positive relationships with the surrounding neighborhood, help with resolving complaints and provide routine outreach as needed to surrounding neighbors.
• Coordinate with the different PSH and HtH sites, maintaining good relationship with site leadership teams.
• Facilitate team meetings in coordination of other shift supervisors and project managers.

CLINICAL SUPERVISION & TRAINING RESPONSIBILITIES

• Support and train MRT staff toward improved care standards and practice skills.
• Teach and promote core DESC values, crisis intervention and de-escalation skills, and causes and effects of homelessness essential to ensure the safety of clients and staff.
• Help staff build competent case management skills and standard of practice related to clinical documentation and service coordination, focusing on making referrals to LT services.
• Train staff to complete housing assessments according to CEA requirements.
• Provide individual supervision and consultation for team members, including facilitating group training and facilitating group supervision and support.
• Coordinate and participate in psychiatric consultation, clinical supervision, program meetings, and in-service training of CSC program staff; participate in clinical reviews and case conferences.
• Participate in verbal de-escalation and physical interventions in emergent situations and be willing and able to assist other staff as needed to maintain a safe and secure environment.

CONTRACTS & COMPLIANCE

• Assure compliance with all relevant contract and procedure requirements.
• Maintain familiarity with agency and crisis mental health system policies and procedures and assure adherence to these procedures. Identify need, and advocate for, modification to procedures.
• Maintain strong knowledge of DESC personnel policies, procedures, and collective bargaining agreement. Assure compliance with same.
• Supervise and review team clinical documentation to assure that team members maintain current and complete clinical records, and that records comply with the agency's clinical accountability policies and procedures, relevant policies and procedures, and local, state, and federal requirements.

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