Director, Organization Effectiveness & Change Leadership

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

The Director of Organization Effectiveness & Change Leadership is responsible for driving organizational transformation, change leadership, and business activation across a wide portfolio of programs and internal customer groups. This role partners with senior leaders and cross-functional teams to design and implement strategies that enhance organizational effectiveness, enable the realization of strategic initiatives, and activate business capabilities. The director will approach each customer interaction with genuine curiosity and attentive listening, seeking to understand their unique perspectives, needs, and challenges. The role will also be responsible for monitoring and advising on robust organizational systems that drive efficiency, adaptability, and measurable business outcomes, with particular emphasis on leading complex technology transformations and building organizational digital capabilities.

Key Responsibilities

• Develop and execute strategies to support organizational development, change leadership, and business activation in alignment with organizational priorities, including comprehensive digital transformation roadmaps
• Lead the development and implementation of change management plans for strategic initiatives across diverse programs and customer groups, with particular focus on complex technology implementations and digital adoption strategies
• Partner with senior leaders to identify, prioritize, and resource key initiatives, establishing metrics to measure progress and success of organizational, business, and technology transformation efforts
• Approach each customer interaction with genuine curiosity and attentive listening, seeking to understand their unique perspectives, needs, and challenges, while asking thoughtful questions and providing space for them to fully express themselves
• Provide guidance and coaching to leaders and employees on change management principles and practices, including digital literacy development and technology adoption strategies
• Lead project teams in implementing change initiatives, including stakeholder engagement, communication planning, and change readiness assessments for large-scale technology transformations
• Drive enterprise-wide digital transformation initiatives, including ERP implementations, cloud migrations, automation programs, and digital platform integrations
• Develop and implement processes and tools to drive continuous improvement and optimize business processes, leveraging digital technologies and data analytics
• Ensure effective activation of business initiatives, including risk identification, mitigation strategies, and stakeholder communication for technology-driven changes
• Foster an environment conducive to successful organizational change delivery, including clarity of services, priorities, and partnerships
• Facilitate design and implementation of scalable systems that enhance cross-functional collaboration, information flow, and decision-making processes through technology enablement
• Support the definition of key performance indicators (KPIs) to measure the effectiveness of organizational systems and their impact on business results, including technology adoption metrics and digital maturity assessments
• Lead the integration of new technologies and tools to support and enhance organizational systems, ensuring seamless adoption and sustained utilization
• Oversee complex technology transformation programs from conception through implementation, including vendor management, system integration, and user adoption strategies
• Design and execute digital readiness assessments and capability building programs to ensure organizational preparedness for technology changes

Qualifications

• Bachelor's degree in business administration, organizational psychology, or related field; master's degree preferred
• Minimum 10 years of experience in organization effectiveness, change leadership, strategy realization, and business activation, with at least 7 years of demonstrated success leading complex technology transformation initiatives preferred
• Proven track record of leading enterprise-wide digital trans