Senior Product Manager - The Task Force for Global Health

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Description

**This is a term‑limited position through May 30, 2027, with continuation contingent upon the availability of future funding.**

 

The Task Force for Global Health is an Emory University affiliate located in Decatur, GA. Its sixteen programs focus on building durable public health systems that serve all people. Focus areas include neglected tropical diseases, vaccines, and health systems strengthening. The Task Force received the 2016 Conrad N. Hilton Humanitarian Prize–the world's largest award of its kind–in recognition of its extraordinary contributions to alleviating human suffering.

 

Based at the Task Force for Global Health in Decatur, GA, and affiliated with Emory University, the Neglected Tropical Diseases Support Center (NTD-SC) aims to optimize operational research and surveillance to eliminate neglected tropical diseases that threaten the lives and well-being of millions of people in some of the world’s most marginalized communities. This work, conducted in close coordination with partners, addresses challenges facing each phase of the programs targeting the Neglected Tropical Diseases (NTDs): effectively scaling up to reach those at risk, successfully scaling down when their goals are reached, and finally sustaining the reductions achieved in disease prevalence. The NTD-SC hosts the secretariat for the Coalition for Operational Research on NTDs (COR-NTD), a global partnership focused on supporting this research agenda. The NTD-SC is actively pursuing an expanding portfolio focused on providing important services and support to the NTD community.

 

This position serves as the lead for a DHIS2-based information system, guiding the system from development through launch and post-launch support in collaboration with donors, software developers, system users, and internal teams of the Task Force for Global Health. The role balances product management and project leadership, with responsibility for delivering the system within scope, timeline, and budget while also ensuring its quality, usability, and strategic direction. It combines project oversight, product ownership, and staff supervision to align technical work with programmatic, operational, and reporting needs; coordinate design, development, testing, rollout, and ongoing support; and ensure the system meets stakeholder expectations.

 

KEY RESPONSIBILITIES:

 

System Management:

• Provides internal and external thought leadership and serves as expert on product adaption, adoption, and best practices.
• Oversees definition of requirements, user stories, mock-ups/design, user guidance, and documentation.
• Defines requirements and priorities for data outputs, dashboards, and analytic products in collaboration with donors and system users
• Ensures the system produces accurate, timely, and usable analytic outputs for donor reporting and data use.
• Leads internal and external product training and demonstrations and supports implementation readiness, rollout coordination, and related training logistics.
• Oversees the defect resolution process, including project management, requirements gathering and testing, and customer communication throughout the release.
• Identifies opportunities for future optimization, monitors system performance and user needs, and owns product backlog.

System Leadership and Oversight:

• Leads the planning, coordination, and execution of the project to adapt, launch, and support a health information system, with responsibility for scope, budget, timelines, deliverables, stakeholder alignment, and overall system performance.
• Manages project plan development and implementation; monitors budget, scope, milestones, and resource needs, and applies project management tools and methodologies to ensure milestones are achieved and scope is maintained.
• Drives the system testing process, including: development of testing plans, coordination of testing activities, and prioritizing inputs from multiple constituents, including donors, system users, software developers, and internal staff members.
• Facilitates stakeholder meetings and manages communications, follow-up, action items, decisions, next steps, and handoffs across internal teams, system users, developers, and donors.
• Identifies project risks and potential impacts to develop response strategies for managing and mitigating risk factors.
• Manages vendor relationships to maintain alignment on deliverables, timelines, system enhancements, and implementat