Senior Client Solutions Associate -Healthcare

GLG is seeking Senior Associates for our healthcare focused Client Solutions team who have a strong interest in excelling at best-in-class client service in a performance-driven, merit-based, and team-oriented environment. ​

Our Client Solutions team is the engine driving GLG – the World’s Insight Network. Senior Associates work directly with our clients – professionals at the world’s top corporations, investment firms, management consultancies, and non-profits – connecting them with the right experts so they can act with the confidence to make great professional decisions.​

Specific responsibilities include (but are not limited to):​

• Daily engagement with clients on a broad range of custom solutions including phone consultations, surveys and ​
  in-depth projects, events and teleconferences to creatively support the client and their business needs. ​
• Running end to end project management of custom solutions for healthcare focused clients including but not limited to project scoping, project set-up, client and expert engagement, recruiting of new experts, vetting and highlighting experts, project follow up and compliance.  ​
• Full-cycle recruiting – sourcing leads, performing various types of outreach, and pitching GLG’s business model ​
  to bring new experts into the network on specific client requests. ​
• Maintaining accountability and responsibility for client projects and the overall client experience. ​
• Collaborating with colleagues and other internal stakeholders to deliver on research needs to maximize commercial outcomes, grow revenue and ensure retention of existing accounts. ​
• Adhering to and upholding GLG’s compliance standards and company values to protect the integrity of client engagements.  ​

As a Senior Associate, you will have the opportunity to:​

• Excel in a fast-paced, metrics-driven, highly collaborative, and challenging environment. ​
• Communicate with clients focused on trending healthcare topics to assess and scope their learning needs. ​
• Develop strong, transferable business skills – including client service excellence, written and oral communication, client and account management, time management, negotiation, critical thinking, project management, and the ability to achieve commercial targets. ​
• Collaborate with colleagues on and across multiple internal teams to build and shape a business. ​
• Support and mentor newer professionals.​

An ideal candidate will have the following:​

• Bachelor's degree or higher in a related field required (e.g., Biology, Chemistry, Psychology, Healthcare Public Policy). ​
• 1-3 years of post-graduate work experience in client-facing, partnerships, sales or account management roles. ​
• Demonstrated experience in a healthcare or related field (e.g., clinical or research experience, healthcare technology, healthcare policy). ​
• Desired but not required: Relevant experience working within the pharmaceutical, biotech, medical device, or life sciences sectors. ​
• Insatiable desire to learn about trending healthcare topics. ​
• Demonstrated performance and business judgment, in some or all the following areas: ​
  • Client service, project execution/management, or networking; and/or business development, relationship management, etc. ​
• Superior communication (oral and written) and interpersonal skills. ​
• Ability to work responsibly, both independently and collaboratively as needs warrant, in an ever-changing, and fast-paced team environment. ​
• Appreciation for the role data and metrics play in growing a business successfully. ​
• Receptive to close coaching and feedback.   ​
• Adaptive mindset showcasing the ability to think creatively about solutions.  ​
• Ability to multi-task and prioritize activities effectively, while ensuring a high level of accuracy and attention to detail. ​
• Hustle and tenacity; demonstrating the ability to go above and beyond to delight clients.  ​
• Willingness to work flexible and extended hours (including evenings, and some holidays) outside of the traditional workday, as needed based o